General Description
- To oversee and control all the general operations of the hotel and activities related thereto.
- To oversee the management of all the departments of the hotel.
- To oversee the daily functions of the hotel by monitoring each Head of Department.
- To follow the instructions from the Owners regarding decisions and implementation of policies.
- To act as a responsible spokesperson for the hotel.
- To attend functions as required including local government gatherings as a representative of the hotel when necessary.
- To provide a written report to the Directors on monthly basis regarding issues concerning the hotel.
- To ensure that the hotel maintains its image and reputation as a family owned hotel with attention to detail and personalised service.
- To ensure that any violation of the Employee or Management Code of Conduct is dealt with efficiently and immediately together with the HR manager.
- To ensure that the rules & regulations that govern the workplace are followed by staff and management.
- To continuously try to exceed the high standards & success of the hotel.
- To be responsible for planning ahead and setting goals for the individual departments and the hotel in general.
- To lead and organize the staff including the senior managers in all operations.
- To report any guest complaints to the Directors.
Desired Skills and Experience
The ideal candidate is a mature individual who should be/possesses:
- A minimum of 4 years working experience in 4/5 star hotels
- Proven Management skills on Department Head level or higher
- Excellent customer relations and problem solving skills
- "Hands on" with a positive "can do" attitude
- Proactive in taking up tasks and following up on them
- Administrative and Organizational skills
- Computer literate and experience with Reservation systems
- Previous working experience abroad
- Preferably an all rounder; experience in F&B is an advantage
- Team player, able to motivate others
- Open minded and flexible
- Eye for detail, critical in judgment
- Willing to "go the extra mile"
- A high level of English, both spoken and written (additional spoken languages are a plus)
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