Hotel Operations Manager at The Zanzibar Collection

General Description

• To oversee and control all the general operations of the hotel and activities related thereto.
• To oversee the management of all the departments of the hotel.
• To oversee the daily functions of the hotel by monitoring each Head of Department.
• To follow the instructions from the Owners regarding decisions and implementation of policies.
• To act as a responsible spokesperson for the hotel.
• To attend functions as required including local government gatherings as a representative of the hotel when necessary.
• To provide a written report to the Directors on monthly basis regarding issues concerning the hotel. 
• To ensure that the hotel maintains its image and reputation as a family owned hotel with attention to detail and personalised service.
• To ensure that any violation of the Employee or Management Code of Conduct is dealt with efficiently and immediately together with the HR manager.
• To ensure that the rules & regulations that govern the workplace are followed by staff and management.
• To continuously try to exceed the high standards & success of the hotel.
• To be responsible for planning ahead and setting goals for the individual departments and the hotel in general.
• To lead and organize the staff including the senior managers in all operations.
• To report any guest complaints to the Directors.

Desired Skills and Experience

The ideal candidate is a mature individual who should be/possesses:

- A minimum of 4 years working experience in 4/5 star hotels

- Proven Management skills on Department Head level or higher

- Excellent customer relations and problem solving skills

- "Hands on" with a positive "can do" attitude

- Proactive in taking up tasks and following up on them

- Administrative and Organizational skills

- Computer literate and experience with Reservation systems

- Previous working experience abroad

- Preferably an all rounder; experience in F&B is an advantage

- Team player, able to motivate others

- Open minded and flexible

- Eye for detail, critical in judgment

- Willing to "go the extra mile"

- A high level of English, both spoken and written (additional spoken languages are a plus)

Hotel Operations Manager

The Zanzibar Collection