Customer Development Operations Officer ( Temporary Contract)

Main Purpose of the Job

CD Operations is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles. 

Key Responsibilities

1.Business processes & operating guidelines

• Ensure smooth processes are in place to deliver:
• Retail Strategy
• CBP and CMP
• CD Input into S&OP
• Annual negotiation strategy
• OpCo range and assortment
• Be the program management office for CD specific initiatives, incl. WwC
• Set up and structure all CD business meetings


2.Methods, tools, systems & data



• Maintain and implement supporting tools(CD IT tools as well as new developments)
• Customer Hierarchy
• Sales Reporting Model
• EPOS and manual retail sales data
• Support Customer service


3.Communication, information, training



• Manage and facilitate internal and external CD communications
• Provide all CD information to Field Sales, other CD roles and other departments
• Identify needs and roll out training programs
• Support the design and implementation of sales incentives model


4.3rd party management & in-store execution



• Manage contracts and execution of field marketing agencies providing in store
  execution and data
• Measurement of 3 rd party performance and effectiveness in field execution kpi's
• Monitor and improve CD Overheads
• Manage CD national and local events


Key Skills and Qualification



• Any relevant Business Degree
• Minimum of 2 to 3 years working experience within the Customer
• Development function
• Strong experience in designing and managing processes
• Business planning experience
• Project management experience
• People Management skills and experience is a must
• Customer Facing Experience
• 
  

Customer Development Operations Officer ( Temporary Contract)