Main Purpose of the Job
CD Operations is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.
Key Responsibilities
1.Business processes & operating guidelines
CD Operations is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.
Key Responsibilities
1.Business processes & operating guidelines
- Ensure smooth processes are in place to deliver:
- Retail Strategy
- CBP and CMP
- CD Input into S&OP
- Annual negotiation strategy
- OpCo range and assortment
- Be the program management office for CD specific initiatives, incl. WwC
- Set up and structure all CD business meetings
- Maintain and implement supporting tools(CD IT tools as well as new developments)
- Customer Hierarchy
- Sales Reporting Model
- EPOS and manual retail sales data
- Support Customer service
- Manage and facilitate internal and external CD communications
- Provide all CD information to Field Sales, other CD roles and other departments
- Identify needs and roll out training programs
- Support the design and implementation of sales incentives model
- Manage contracts and execution of field marketing agencies providing in store
execution and data - Measurement of 3 rd party performance and effectiveness in field execution kpi's
- Monitor and improve CD Overheads
- Manage CD national and local events
- Any relevant Business Degree
- Minimum of 2 to 3 years working experience within the Customer
- Development function
- Strong experience in designing and managing processes
- Business planning experience
- Project management experience
- People Management skills and experience is a must
- Customer Facing Experience
2.Methods, tools, systems & data
3.Communication, information, training
4.3rd party management & in-store execution
Key Skills and Qualification
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