Network Infrastructure Manager

Reporting to Technical Operations Manager
The role is to take responsibility for the core service provider infrastructure (including Networks, Systems, Base stations/Points of Presence, and Power systems). Providing high availability 24X7 network to achieve the service targets of the company. The Infrastructure manager contributes to the strategic development of the Transmission department and its operations.

As a Network Infrastructure Manager you will be responsible for ensuring the network infrastructure is fully functional- ensuring minimum downtime, delivery of SLA's and all equipment are kept up to date.
Responsible for managing both the Transmission and Field teams of technicians.

This is a hands on technical managerial role, which requires someone that has the balance in managerial leadership, mentoring and coaching a team but also ability to lead projects.

Requirements:
• At least 3 years of experience working with Cisco Network Infrastructure including routers, switches and firewall, from design and implementation through support
• Experience of Technical leadership – being an escalation point within Infrastructure
• At least 3 years' experience of working within help desk & SLA environment
• Knowledge of Disaster recovery plans
• Excellent interpersonal skills with experience in building key relationships
• Strong ability to prioritize and time manage
• Experience of liaising with 3rd party suppliers
• Natural working on and delivering Projects individually and as a team
• Extensive Industry Experience working with different wireless technology vendors – Dragon wave, Radwin, Motorola, Cambium, Alvarion, Ericsson etc.
• Minimum CCNA

Proposed Salary will depend on level of experience and capability of each candidate
Airtime:To be discussed
Data Package: To be discussed

Key Responsibilities
• Management
o Directly accountable for the leadership and development of a team of Transmission and Field staff ensuring that they are skilled and equipped to deliver exceptional levels of service
• Network Infrastructure
o Ensure  that network infrastructure is running effectively at all times – includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage
o Maintain and enhance the core network infrastructure
• Case Management
o Overseeing case management, including problem resolution, notifications, escalations and reporting of performance metrics
• Supervise
o Drive transmission engineers to monitor and resolve customer issues and accomplish objectives
• Operational procedures
o Ensuring that all operational procedures are respected and network incidents handled
• Change Management
o Develop effect change management, documentation and service levels to ensure maximum up time during ANY network change, test, upgrade, repair or vendor maintenance issue
o Define requirements for the network management systems, automation and related management tools
• Vendor relationships
o Establish and maintain vendor relations ensuring that all deployed transmission equipment is covered by vendor support
o Liaise with infrastructure suppliers to coordinate new implementations and maintenance of existing backbone infrastructure
• Manage and supervise the field and transmission teams

KPIs
• Base Station power availability is 99.99%
• Core Transmission backbone network Availability is 99.99%
• % of customers given satisfactory surveys is greater than 98 %
• % of service requests due to poor performance should be less than 5%
• % of outage due to changes (planned unavailability) is less than 2%
o This is percentage of outages due to implementation of planned changes, relative to the service hours
• % of unauthorized implemented changes should be 1%
• % of urgent changes should be less than 2
o Reflects the size of the potential risk of urgent changes on the quality and performance of the change management process
• % of (Critical) infrastructure components with automated availability monitoring should be greater than 95%
• Time to fix connectivity problems should be within agreed SLAs
• % of vendors services delivered without agreed service targets should be less than 5%

If you are interested in this position please contact Patricia on plamba@wia.co.tz