Assistant Operations Officer (Customer Care)

The UTT Microfinance Plc (UTT-MFI) is a public financial institution promoted  by the Government of the United Republic of Tanzania,  under the ambit of the Ministry of Finance. The UTT MFI which commenced its business operations on 1st July, 2013; was incorporated on 28th June, 2013 as a public company limited by shares under the Companies Act (Cap 212), to implement Government policies on the matters relating  to economic empowerment of the majority middle and low income Tanzanians. UTT MFI came into being as a result of the reorganization of Unit Trust of Tanzania (UTT) into three functional and independent companies.

The vision of UTT-MFI is "To be the leading Microfinance provider of quality and inclusive financial services in Tanzania"; while its  Mission is "To provide a sustainable and inclusive customer focused financial services network in Tanzania, thereby stimulating economic growth and empowerment using appropriate technology in a professional and ethical environment."

The UTT Microfinance Plc now invites qualified, competent and energetic Tanzanians with outstanding work ethics and integrity to apply for the following vacant positions:

1. Job Title: Assistant Operations Officer (Customer Care) 

1.1 Reports to: Branch in charge

1.2 Job Summary:

Receives members and prospective members' inquiries, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information and route the requests/inquiries to the competent officer responsible in ensuring retention of the organization's members (customer) base.

1.3 Key duties and responsibilities:

i. Attending visitors/prospective members and investors calling at the offices and giving them appropriate and relevant information;

ii. Receives members and prospective members' inquiries, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information and route the requests/inquiries to the competent officer responsible in ensuring retention of the organization's members (customer) base;

iii. Have a complete knowledge of services rendered by UTT-MFI, and complete range of products, taking responsibility to stay update and ask for assistance to acquire latest developments;

iv. Responsible for  ensuring retention of the organization's members base which includes promoting the organization to the existing members;

v. Adhere to all company policies, guidelines and ethical business practices while providing services members or prospective members;

vi. Work with Organization branch Office staff to resolve customer/members problems, facilitate solutions and enhance customer service offering;

vii. Maintains detailed walk in and activity reports and provide them to the supervisor on daily basis;

viii. Conduct follow up phone call to  survey respondents who have concerns, questions or inquiries;

ix. Receiving Incoming mails, distribute them accordingly and dispatch all outgoing mails;

x. Performs any other duty as may be assigned by supervisor/ senior officers from time to time.

1.4 Qualifications and Experience:

 Qualifications: Holder of National Form VI certificate with Ordinary Diploma in Customer Care, Business Administration.

 Experience:   At least three (3) years of practical work experience in customer care from Microfinance or Banking Institutions.

 Computer literacy: Ms. Word, Excel and Access.

 Experience of similar tasks from Microfinance institutions would be an added advantage.

1.      General Conditions:

a)      All the above positions carry an attractive remunerations package;

b)      Entry point will depend on a candidate's qualifications and experience.

2.      Mode of Application:

Ø  All interested persons are required to apply attaching to their applications current Curriculum Vitae (CV), copies of academic certificates & transcript; including names and full communication addresses (including contact phone numbers) of three referees who can testify to the applicant's academic abilities, working experience and character.

Ø  Please send your applications in an envelope clearly marked as "Application for employment at UTT-MFI", quoting the relevant job reference number such that the same reaches not later than 5.00 p.m. on Monday, 23^rd February, 2015 to the following address:-

The Chief Executive Officer

UTT Microfinance Plc,

Sukari House, Ground Floor,

Sokoine Drive/Ohio Street,

P. O. Box 5474,

Dar es Salaam.

Note:  

a.      UTT-MFI is an equal opportunity employer. Candidates from disempowered group are encouraged to apply;

b.      Only short listed candidates will be contacted;

c.       Hand delivered applications will not be accepted;

d.      Applicants are warned not to make phone calls, physical or e-mail enquiries other than applying through the mode outlined above.  Any such breach will result in immediate disqualification.