Role Overview:
The Infrastructure Solutions Delivery Manager must possess and demonstrate experienced leadership, business and infrastructure technical skills crossing multiple disciplines. This position has matrix management responsibilities for multiple levels of the total organization. Primary responsibilities include directing both the day-to-day infrastructure support activities and the program management of the strategic direction for the account as it relates to infrastructure technologies.
Role Responsibilities:
The Delivery Manager responsibilities include associate goal and objective setting, give input to performance evaluations, career development, training plans, succession plans, and the health and safety of all associates on the client's premises. He/she will facilitate account driven project requirements by documenting the requirements and working with the appropriate organizations to establish solutions and budget to fulfill requirements. The Delivery Manager also acts as a point of escalation for the account. Other regular activities performed include collecting financial information and performing analysis /variance reporting and communicating throughout all levels of the organization. It is expected that the Delivery Manager will have a good working knowledge and understanding of the contract between Dell and the client, and understand the client's business drivers to the appropriate extent.
Role Requirements:
• 10+ years of (managerial) experience with substantial exposure/experience to industry IT functions and organizations.
• Previous experience as a senior level manager, and knowledgeable of the management of IT Operations or Delivery functions, P&L management, Project/Program management and Business Development.
• Practitioner or Master Level ITIL v3 certification
• Experience as a Service Manager, working knowledge of a Service Improvement Programme, or Change Manager preferred
• Preferably experience in Health Care Infrastructure support and HA technologies that requires near zero down time and mature disaster recovery procedures.
• Leadership of multi-site, large-scale, technical operations in a mission critical business environment utilising remote offshore delivery for an Always On service model.
• Customer relationship management, proactive stakeholder management, technical strategic planning, with innovative implementations of proven technologies to add value.
• Management, motivation, and development of technical resources to meet changing technical needs.
• Adherence to Internal core values in decision-making and actions: dignity, collaboration, justice, stewardship, excellence, serving our customers, valuing our people, operating with integrity, rewarding our stockholders, contributing to our community.
• Must demonstrate excellent communication skills (oral and written), excellent customer facing skills, strong judgment, and effective organizational and interpersonal skills.
QualificationsCompany Description:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
- Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
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