Maximize profitability & share of Priority segment, responsible for delivering the differentiated Priority customer value proposition, from branding, products and services offerings, to RM performance and client engagement. Overall accountable for the P&L of Priority & International Banking
Key Roles & Responsibilities
Key responsibilities include:
* Responsible for the growth and profitability of Priority segment
* Analyze & manage customer segment profitability
* Understanding customer analytics, insights and market potential
* Work closely with Value Streams to develop product bundles, pricing, & promotions in order to improve cross product holding ratio and portfolio growth, including upsell Priority customers selected Private Banking products.
* Operationalise predictive models for cross selling and up selling, within & across product value streams; deepening client relationships with right products at the right time
* Implement standards for contact & relationship management ("engagement") for Priority segment, ensuring an integrated client management strategy across segments from priority to private banking
* Define service levels and standards for Priority segment and capacity models; including client coverage model (e.g. RM to client ratios)
* Ensure all customer research & feedback, including NPS (or Market Probe's) results are fully leveraged and implemented in order to sustain/improve customer loyalty
* Responsible for building the talent pipeline across the segment.
* RMs productivity and performance, both portfolio and new sales
* Implementation of RMs competency profiles, training & development curriculum including certification, empowerment rules, rewards & recognition (global and local) programmes, and career paths
* Identify strategic alliances and partnerships to grow key segments e.g. Entrepreneurs, business owners, professionals, senior executives etc
Qualifications & Skills
* Relevant depth of experience in the industry
* Academic studies of degree in business administration, economics, preferably MBA, CFP.
* Several years of successful business practice in client relationship management
* Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs
* Good understanding of relevant products and services in Premium and Private banking
* Sound understanding of all business guidelines and compliance requirements and issues
* Strong people management skills
* In-depth understanding of key business drivers in dedicated geographical market(s) with sound understanding of legal, political and economic situation/ framework
* Deep understanding of cultural, ethnic and religious market conditions
* Proven personal network into relevant client segments
* Outstanding communication and presentation skills
* Endurance, personal perseverance, strong self motivation, entrepreneurial, team player
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Apply on company website
Key Roles & Responsibilities
Key responsibilities include:
* Responsible for the growth and profitability of Priority segment
* Analyze & manage customer segment profitability
* Understanding customer analytics, insights and market potential
* Work closely with Value Streams to develop product bundles, pricing, & promotions in order to improve cross product holding ratio and portfolio growth, including upsell Priority customers selected Private Banking products.
* Operationalise predictive models for cross selling and up selling, within & across product value streams; deepening client relationships with right products at the right time
* Implement standards for contact & relationship management ("engagement") for Priority segment, ensuring an integrated client management strategy across segments from priority to private banking
* Define service levels and standards for Priority segment and capacity models; including client coverage model (e.g. RM to client ratios)
* Ensure all customer research & feedback, including NPS (or Market Probe's) results are fully leveraged and implemented in order to sustain/improve customer loyalty
* Responsible for building the talent pipeline across the segment.
* RMs productivity and performance, both portfolio and new sales
* Implementation of RMs competency profiles, training & development curriculum including certification, empowerment rules, rewards & recognition (global and local) programmes, and career paths
* Identify strategic alliances and partnerships to grow key segments e.g. Entrepreneurs, business owners, professionals, senior executives etc
Qualifications & Skills
* Relevant depth of experience in the industry
* Academic studies of degree in business administration, economics, preferably MBA, CFP.
* Several years of successful business practice in client relationship management
* Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs
* Good understanding of relevant products and services in Premium and Private banking
* Sound understanding of all business guidelines and compliance requirements and issues
* Strong people management skills
* In-depth understanding of key business drivers in dedicated geographical market(s) with sound understanding of legal, political and economic situation/ framework
* Deep understanding of cultural, ethnic and religious market conditions
* Proven personal network into relevant client segments
* Outstanding communication and presentation skills
* Endurance, personal perseverance, strong self motivation, entrepreneurial, team player
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Apply on company website
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