SYSTEMS SUPPORT ANALYST

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers' maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: SYSTEMS SUPPORT ANALYST (3 POSTS)
REPORTS TO: LEAD OFFICER DISTRIBUTION AND SYSTEM SUPPORT
DUTY STATION: DAR ES SALAAM

ROLE PURPOSE STATEMENT
Provide functional level support for inventory and reservations systems in order to ensure optimal operations. Also to manage user account and office profiles

KEY ACCOUNTABILITIES/RESPONSIBILITIES
•Upload and update network schedules without errors to ensure accurate display at all times. Perform periodic audits to check parity of information between GDS and ARS
•Create and maintain all necessary reference tables to ensure accurate system set-up to deliver an efficient and optimized reservation process.

•Creation of time initiated packages which control shooting of PNLs to DCS and Catering Lists (PBC) to the Catering Department.
•Coordinating with Kale to make sure that BIDT reports are delivered in time
•Ensure all City Pairs necessary to maximize the PW network are set up in the system
•Create and maintain Pseudo Cities for PW offices for effective communication and access.
•Serve as a help desk for functional queries on RM, Reservations, Revenue Integrity and GDS systems ensuring resolution of cases within the stipulated SLAs
•Handle and resolve day to day help desk queries related to inventory discrepancies so as to ensure the integrity/accuracy of the information in the GDSs.
•Verify system generated errors and adjust business rules to resolve or escalate to vendors for resolution as appropriate
•Design training curriculum for CRS functions and use the same for training of new staff
•Monitor and Analyze GDS costs to identify areas of wastage for corrective action
•Provide reports on GDS activity and recommend strategies that can optimize distribution
•Generate defined periodic reports for management information
•Analyze GDS/ARS invoices to ensure billing accuracy
•Implement and maintain Business Rules as defined for all systems
•Implement defined system access securities and carry out emergency lock as defined
•Participate in project teams as assigned from time to time

PERFORMANCE INDICATORS
•Quantity and Magnitude of discrepancies between "what should be" and "what is" in the ARS/GDS
•Progressively growing network of City Pairs covering ALL potential markets

•Correct system prioritisation of PW flights.
•Queries resolution time compared to defined SLAs
•Nil incidents of Security Breaches
•Timely production of defined periodic reports
•Year on Year relative reduction in abusive CRS/GDS costs
•Quantity and Magnitude of Business Rule Errors occurring in the systems

Competencies
•Analytical and problem Solving Skills
•Good planner and Organized
•Ability to work under pressure
•High Integrity and Reliability
•Good Communication and Interpersonal skills
•Cross cultural sensitivity

Knowledge, Skills, Experience
•University degree with 4 years experience in System Support or Revenue Management or Tertiary level diploma with 6 years airline experience in reservations and ticketing at Supervisory level.
•Excellent computer skills.
•Strong analytical skills.
•Strong trouble shooting skills.
•Excellent knowledge of Precision Air product

HOW TO APPLY FOR THIS JOB

Closing Date:Not later than 10th September 2013

Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below. Only short]listed applicants will be contacted.

Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
Email:pwrecruit@precisionairtz.com