Etihad Airways Airport Manager , Nairobi

Country Kenya City Nairobi Department Airport Operations Closing date 22 August 2013

Job Description Successful candidate will manage the airport operation on a day-to-day basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaise with airport authorities, government agencies and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Manage and lead the guest services team to achieve agreed business plan objectives. Requirements Degree level education is preferred or relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service preferably gained in 10 years working experience with an airline or ground handling agency with minimum 5 years management experience.             Training & Knowledge: Strong written and verbal English language Computer literate Demonstrate sound leadership qualities and ability to operate under pressure Responsibilities Your responsibilities shall include but not limited to:   Manage the performance at the outstation, owning and managing relationships with relevant internal and external parties. Ensure local resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints. Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards. Establish and manage Service Level Agreements with Ground Handling Agencies. Responsible for the delivery and maintenance of Emergency Response and Business Continuity plans. Prepare and manage the annual station budget exercising cost-control measures, ensuring that opportunities to optimize airport revenues and reduce costs are identified and delivered. Ensure the Performance Management of all team members is carried out in accordance with the Etihad Airways values. Ensure that all ground services business is delivered in accordance with the Etihad values. Responsible for the development of delay, disruption and diversion plans. Other ad hoc duties as detailed by the business as and when required The Individual You must have right to live and work in Nairobi, Etihad will not be able to sponsor.

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