COMPANY OVERVIEW

Tanzania Telecommunications Company Limited is an operator and a leading ICT Player in the telecommunication industry providing both fixed and wireless Voice and Data services to various segments of customers in Tanzania.

The Company invites suitable candidates wishing to be part of TTCL Business Transformation and its vision to be a leading world class communications service provider in Tanzania to apply for the position mentioned herein. Aspiring candidates must be energetic, results oriented and self driven, with requisite professional qualifications and experience.

If you are interested in sharing our vision, the following exciting opportunities exist for the filling:

Position Number: 1510000

Position Title: Operations Manager – NICTBB

Reports to: Head NICTBB

Direct Reports: Commercial Officer and Technical Coordinator Location: TTCL Headquarter

No of Positions: One (1) OBJECTIVE

This job seeks to ensure that the National ICT Backbone is efficiently managed and its business potentials are fully exploited and turned in service orders to meet Government's interests and other stakeholders' expectations interest as per the signed Memorandum of Understanding with the Government

KEY DUTIES AND RESPONSIBILITIES

To identify customer needs and ensure that demand forecast is done properly with the view to develop realistic sales plans, revenue projections and rollout plans.
To develop and implement effective and continuous customers' interface and interaction mechanisms to achieve high customer satisfaction and retention
To build and sustain effective interfaces and work relations with the Government, licensed telecommunication operators and other key stakeholders of the National ICT Backbone.
To ensure that customers' information are protected and kept with high level of confidentiality and are not divulged to third parties so as to maintain customers' confidence and trust in the manner and operations of National ICT Backbone
To prepare periodic National ICT Backbone performance reports in order to keep TTCL' Senior Management informed of key successes and challenges encountered for remedial actions and or decision going forward.
To manage, handle and ensure that all matters relating to orders and service provisioning, bills payments, billing disputes resolution and faults clearance are timely attended to.
To constantly liaise with Business Centers across the company in order to guide, facilitate and support them to provide timely and excellent services to the National ICT Backbone customers in their respective centers.
To prepare and timely submit to the Head National ICT key reports and critical information and issues that require the attention and or decision/solution by the Management and or the Government
To address performance capability issues within the unit and ensure employees are actively involved in continuous learning and development that enable the department meet the current and anticipated human resources performance requirements

KEY ACCOUNTABILITIES

Development of sound and implementable National ICT Backbone sales and marketing plans and strategies
Establishment and implement an effective accounts management and service order handling processes, procedures and guidelines
Implementation follow-ups and management of the service level agreements between the department and customers/other operators or stakeholders
Billing and revenue collection from customers
Establishment of effective interfaces and customers relationship management mechanisms with various stakeholders within and outside the company
Timely reporting of issues that require immediate attention and or decision by TTCL Management and or Government
Management, utilization and security of the National ICT and TTCL resources and assets under the unit.
Human Resources capacity building and succession planning.

KEY PROFILE/COMPETENCIES

A University degree in Sales/Marketing/Business Administration/ Telecommunication Engineering or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage
- Three (3) years experience in telecommunication/ICT industry two (2) of which should be in supervisory level.
- Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry sales management.
- Business acumen with the ability to focus on results and provide innovative ideas and solutions
  - Ability to guide, interface and provide direction to a number of stakeholders
  - A strong orientation towards results, with a proven record of performance.
  - Ability to motivate and sustain effective team work

REMUNERATION

Competitive and attractive compensation and benefits package including medical and insurance cover will be offered to successful candidates.

MODE OF APPLICATION

Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz
- You are requested to follow the instructions provided in the application form. Failure to comply with the instructions may lead to disqualification of application form.
- The job reference number should be clearly indicated in the space provided on the application form
  - If any difficulties when applying contact our system administrator on 022 214 2553, 022 214 2607 during working hours for assistance.
  - Closing date and time: On 6th February, 2015 at 16.30 hrs