IT Technical Support Officer at Pathfinder International

POSITION DETAILS
Position Title:	IT Technical Support Officer	Office Location:	Der es Salaam
Supervisor Name:	Janeth Paul	Supervisor Title:	Associate Director for Human Resources and Administration
New or Replacement:	New	Replacement for:	No
Full or Part-Time:	Full time	Project End Date:	December 2017
Candidate Identified:	No.	Date Posted:	January 2015
JOB DESCRIPTION
Pathfinder Overview.
Pathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, ensure availability of safe abortion services and post-abortion care, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.
Program Overview.
Pathfinder has had a presence in Tanzania since 1960 when it supported the founding of the Tanzania Family Association (UMATI). In the 1980s Pathfinder began a long term partnership with a broad cross section of agencies and organizations focused on RH/FP for the development of a FP Community Based Distribution Program.  The CBD program prospered throughout the 1990 and in 1995 a Pathfinder Country Office was opened in Dar es Salaam. Since then the program has increasingly expanded to support the Tanzanian government in the response to the HIV/AIDS epidemic and to repositioning family planning.  Pathfinder is seeking highly motivated and self-driven staff to join a dynamic team to support its integrated programs.  These include, but are not limited to: Integrated Family Health (e.g., FP/RH, HIV/AIDS Prevention, Care and Treatment, and Maternal, Neonatal and Child Health), Community Engagement, Health Systems Strengthening, Human Capacity Development and Quality Improvement base in Dar es Salaam.
Position Purpose.
IT technical support officer will monitor and maintain the computer systems and networks of the organization.
Key Responsibilities:-
·         Installing and configuring computer hardware operating systems and applications; ·         monitoring and maintaining computer systems and networks; ·         talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; ·         troubleshooting system and network problems and diagnosing and solving hardware or software faults; ·         replacing parts as required; ·         providing support, including procedural documentation and relevant reports; ·         following diagrams and written instructions to repair a fault or set up a system; ·         supporting the roll-out of new applications; ·         setting up new users' accounts and profiles and dealing with password issues; ·         responding within agreed time limits to call-outs; ·         working continuously on a task until completion (or referral to third parties, if appropriate); ·         Conducting electrical safety checks on computer equipment. ·         Ensures that all critical documents are stored on the network drive, even while in development. ·         Ensures back-up and storage of the past 7 years of files onto the network drive ·         Ensures staff adhere to IT procedures and guidelines for example, assists staff in establishing and adhering to a weekly back-up schedule
Basic Requirements :-
·         Diploma in Computer Science and degree in computer Science will be added advantage. ·         At least one year of working experience. ·         Demonstrate excellent written and oral English communication Skills.
Preferred Qualifications:-
·         Must be able to deploy hardware, troubleshoot desktops, workstations, and laptops. ·         Experience working with NGO will be added advantage.

How to apply: Interested candidates meeting the criteria should submit their applications through Tanzania-jobs@pathfinder.org before January 23, 2015