Customer Service Representative (m/w)

Customer Service Representative (m/w)
Elavon Freight Payment is a truly comprehensive end-to-end solution that addresses every facet of freight payment. From invoicing to finance, we add efficiency, simplicity and cost reduction. Our team of regional experts shares in-depth knowledge of customs, rules and regulations that ensures our proven solution satisfies the requirements of any European shipping destination. Together with world-class technology, Elavon professionals are helping carriers and shippers alike deliver more efficiency and more profitability across Europe and the globe.

Elavon is a U.S. Bancorp company. U.S. Bancorp is a global enterprise with $238 billion in assets and parent company of U.S. Bank, the 5th largest bank in the United States. U.S. Bank pioneered online freight payment management and has since become the global leader with unparalleled expertise, a patented payment platform and leading edge capabilities. We are currently looking for a temporary Customer Service Representative.

The role:

As a Customer Service Representative you will be responsible for a good working relationship with assigned business accounts, serving as the key contact between the customer and the company.  Besides performing repetitive administrative tasks according to standard procedures and instructions, you will provide high quality customer service and work to improve the profitability of complex business relationships. Your main duties are to ensure consistent and sustainable high quality service, proactively research and resolve operational and/or product related challenges;

Your responsibilities:

• Process paperwork, including documents, bills and invoices by gathering and verifying data and transferring into a standard format;
• Act on behalf of the customer as a liaison with other Internal departments, or external parties to ensure high level of service delivery;
• Monitor Dashboards (Days Sales Outstanding, Aging, Payments Total) and create reporting;
• Identify process issues that create payment delays;
• Responsible for trouble shooting and resolving discrepancies or issues ;
• Maintain action logs and dashboards;
• Produce and interprete KPIs and establish a corrective action plan if these are not met;
• Provide payment status of specific invoices and follow-up on debt collection;
• Research and answer customer queries via conference call, meeting or email;
• Creation and distribution of customer reports;
• Generate correspondence and routine reports and extracts data from records and files;
• Research and resolve operational and/or product related problems experienced by customers.Your profile:

• You speak English fluently. Any other language constitutes an asset.
• You have 2 to 3 years of relevant experience.
• You possess strong verbal, written, and interpersonal communication skills. 
• Self-starter with ability to time manage and prioritize
• Stress resistant and able to multi task
• Analytical skillset
• You are proficient in Word, Excel, and are able to navigate relevant computer systems.
• It is a plus if you have a previous experience in a Finance, Supply Chain or Logistics environment.

We offer:

• a challenging temporary position in an international environment
• a salary in line with your experience with fringe benefits

Are you interested in this role? Then please apply directly at peter.broeckhoven@usbank.com