Job description
o provide an On Site technical repair and Customer service function on Air and DC Industrial tools, working as part of the Atlas Copco Service team continuously improving our customer satisfaction.
Key Responsibilities
1.To provide Bench Repairs on Industrial Power Tooling including DC, Pneumatic hand held and fixturised tools. 2.To provide the customer with technical support during breakdowns on line.3.To provide the customer with technical support, assistance and guidance as and when required.4.To maintain records of all activities.5.To carry out calibrations and preventative maintenance tasks on a scheduled and planned basis.6.To provide written and electronic reports on repairs and incidents as requested by management or the Customer.7.To provide advice and feedback to the Customer on the use of their equipment.8.To work as part of a team with our Sales / Project representatives and the Customer to help address any support and technical issues.9.Work as part of a team providing on site liaison between Atlas Copco Tools and our customer.
Experience requirements
Experience of Industrial Power Tools i.e. Pneumatic, Battery and DC.Experience of providing a Service to customersExperience of Programmable Logic Controller's and line control systems
Knowledge
Has knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC.Has knowledge of either a Manufacturing or Customer Service Environment.
Educational requirements
Essential - HNC in Mechanical / Electrical Engineering or equivalent.Desirable - Experience of a Manufacturing Environment.
Personality requirements
The successful candidate will be:-A confident person who is a good team player.Must have eye for detail, also drive and commitment to see the job through to a successful conclusion.Be highly motivated, enthusiastic and determined.Keen for new experience, responsibility and accountability. Able to get on with others and be a team player.Desirable: Able to identify alternatives to current thinking; ability to develop and implement innovative solutions to problems.Able to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance.
Additional information
Clean driving licence Computer Literate
Information Technology Skills
Knowledge of Microsoft Office suite and Windows environmentKnowledge of networking protocols and infastructure
Company presentation
Atlas Copco Tools forms part of the Atlas Copco group, which was established in Sweden in 1873. The operations within the UK are, for the most part, dedicated to sales and service. Atlas Copco Tools has its head office in Hemel Hempstead.The business objectives are to focus consistently on the customer in all areas of activity - including product development. The company is committed to the professional development of all employees, and strives to provide every possible opportunity to enhance their competence.
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