Market Hub Coordinator

Who we are	Mobisol is a leading German company for prepaid Solar Home Systems (SHS) dedicated to delivering a clean, affordable alternative to fossil fuels for low-income households living without access to reliable energy. Mobisol's products combine solar energy with innovative mobile technology and microfinance. Mobisol is currently serving over 5,000 customers in Tanzania, Kenya and Rwanda. In the future, Mobisol aspires to scale rapidly in order to reach hundreds of thousands of households within the growing BoP (Bottom of Pyramid) market – thereby stimulating economic and social development in project countries while simultaneously contributing to global environmental protection.  Our largest operations are in Tanzania where Mobisol has established a strong sales base as well as a qualified and highly motivated local team of over 80 employees. Mobisol Ltd has been established in 2013 to foster and expand our operations within the Tanzanian market and accompany our growth in East Africa.   As part of our expansion plan in Tanzania, Mobisol Ltd is looking for Market Hub Coordinator for our new office in Mwanza Region.
Responsibilities	The main role of the Market Hub Monitoring Officer is to manage a designated cluster of Mobisol's network of Market Hub Operators as well as a Market Hub Operator Assistants.MHO Coordinator will hence directly be responsible for the performances of a cluster of designated Market Hubs within a specific area/zone.   The responsibilities include but not limited to:   Coordination of the MHOs Regular Communication with MHOs and MHO Assistant, maintain a record, analyze this record and provide a weekly and monthly report to the Zonal MH Supervisor with copy to the Head of Department on Performance of a MHO and his/her Assistant, field activities, All problems experienced internally and externally by the MHO Coordinator. Communicate in a usable format, field information, and provide feedback to the rest of the team(MH supervisor, MH Development officer, Monitoring Team Leader) on a weekly basis. Ensure that MHOs have the appropriate working tools in their hubs like T-shirts, caps, banners, flyers, Customer Qualification Forms, Sales Agents record sheets, daily sales record forms, Blank Contracts, Inventory sheets, mobile phones with latest mTawi version, Suggestion boxes and suggestion slips, Demo system, Mobicharger, TV and Radio on display and  working as well as all other supporting tools. Ensure that all MHOs are paid in full and in a timely manner as agreed with them and make sure there are no complaints regarding their payments by making follow up with the MH Supervisor assigned with this task is a priority. Work together with Market hub supervisor, Market hub Development officer to ensure separate flat files are maintained for each MHO. Reminders for New trainings, contract renewals and expiry, cautions and warning letters, ID copies, MHO's Quartely meeting minutes records, performance evaluation information, performance records and any other relevant information pertaining to the MHO and MHO Assistant who are doing sales in the Market Hubs are maintained in an appropriate manner. Liaise with Sales and Marketing coordinators to order of new marketing materials will need to be placed in a timely manner to make sure MHOs and MHO Assistant are continuously equipped. Liaise with Sales and Marketing Coordinators to Initiate, organize, oversee and analyze Marketing Activities and Events in and around allocated Market Hubs and markets within Market Hub proximity to assist the MHO in marketing.   After Regular visits Training and re-training if needed of MHO and MHO Assistant (Old and New) needs to be provided to under performing MHs, Market Hub visit assessments to evaluate their performance after every end of the Month and update the Market hub supervisor. Liaise with Monitoring team for new updates and training points.   Working / Supporting Documents and Tools   Market Hub Rules and Regulations, Sales report , Market Hub Inventory Sheet, Market Hub Delivery Note, Market Hub Return Delivery Note, Customer Qualification Form, Customer Contract, Customer Delivery Note, Sales Agent Record Sheet, Customer Satisfaction Sheet, Customer Contact Book, Cash Receipt Book, System Price List , M-Pesa Sheet , "CamScan" Manual, MHO Smartphone applications: ie Camscanner and Mtawi     Work / information Process   Reporting: The Market Hub Operator Coordinator is reporting directly to the Market Hub Supervisor. The incumbent will work closely with the Zone-specific Market Hub Supervisor and the Market Hub Distribution officer. Authority: The Market Hub Operator Coordinator (MHO – Coordinator) has disciplinary and technical authority over the Market Hub Operator and Assistant MHO, Sales Agents, Installation Technicians and Maintenance Technicians.
Job requirement	Qualifications and skills required:  Bachelor of Science in Operation Management, Bachelor of Arts in project planning Management (BA-PPM), BA in Sociology, BA in Project Management or Operation related field is also preferred. 1+ Years of experience in related field with Minimum of 2 years in Monitoring and evaluation experience. Highly proficient in excel and comfortable with quantitative analysis Strong sense of urgency and deadline driven Highly- Organized with clear dissemination and collection of information to/from a team. Ability to research, reconcile and communicate business data Willingness to travel domestically in geographic Zone assigned. Fluent in CO- Specific language and English.
How to apply	Please send your CV and cover letter to jobstz@plugintheworld.com quoting<"Market Hub Coordinator">in the subject line. The closing date for receiving applications is November 14th, 2014.All applicants MUST send their applications to the email address provided above: hand delivered applications will not be accepted.  While we appreciate all responses to our request for applications, please understand that we will only contact short-listed candidates.   Mobisol is an equal opportunity employer and encourages applications from qualified women and men, without discrimination.   More information about Mobisol please visit – www.plugintheworld.com