JOB VACANCY FREQUENT FLYER PROGRAMME COORDINATOR

JOB VACANCY
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa. In order to keep our services at a higher level and meet our customers' maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: FREQUENT FLYER PROGRAMME COORDINATOR
REPORTS TO: MANAGER MARKETING AND CORPORATE COMMUNICATIONS
DUTY STATION: DAR ES SALAAM.
ROLE PURPOSE STATEMENT: Ensure the achievement of PAA Royal Frequent Flyer Programme Objectives

KEY ACCOUNTABILITIES / RESPONSIBILITIES
• Design develop and coordinate PAA Royal programme strategy implementation for customer retention
• Design and continuously improve PAA royal program rules regulations to ensure long lasting attractiveness for customers.
• Develop leading edge creative campaigns to attract potential members for recruitment into the loyalty program. Provide for quality check and assurance to ensure effective implementation of the PAA Royal program communication plans.
• Oversee the PAA Royal program membership applications are processed promptly in order to monitor and manage membership by coordinating with the PW sales, travel agents, PW in-flight and ground handling staff participation.
• Continuously monitor membership database, in order to acquire information of customer profile and spend behavior to utilize it for further developing the loyalty program.
• Identify and negotiate partnership e.g. car hire, hotel tie ups with internal as well as external brands for loyalty program activities to facilitate and optimize customer reach.
• Oversee the operations of the P AA Royal program Helpdesk to monitor the nature of calla provide guidance or responding to customer queries and forward any major concerns to the marketing manager


• Liaison with PAA Royal programme Helpdesk team develop work processes, supervision and motivating them to perform better for ensuring quality and efficiency of work
• Liaison with PAA Royal programme Helpdesk team develop work processes, supervision and motivating them to perform better for ensuring quality and efficiency of work

KEY PERFORMANCE INDICATORS
• Satisfactory feedback on helpdesk from customers
• High rating of the programme
• Meet set targets for the loyalty programme recruitment dive
• Customer retention and loyalty

COMPETENCIES
• Extraordinary communicator with excellent command of Kiswahili and English
• Focused, self reliant team player, customer focused and good PR
• High integrity, decisive confident
• Ability to work under pressure and meet tight deadlines

KNOWLEDGE, SKILLS, EXPERIENCE
• University Degree 4 years experience in a front line customer services area
• Computer literate and knowledge in airline reservation systems
• Excellent communication skills
• Analytical and pays attention to detail.

Closing Date: Not later than 09th November 2014. Mode of Application: If you feel you meet the above requirements please send your application and CV to the address below. Only short‐listed applicants will be contacted. Director of Human Resources and Administration Precision Air Services Plc Mail Box 70770 Dar es Salaam Tanzania
E‐mail:pwrecruit@precisionairtz.com
===============