CUSTOMER RELATIONS OFFICER

The Arusha International Conference Centre (AICC) was established under the Public Corporations Act No. 17 of 1969 by a Presidential Order through Government Notice number 115, published on 25th
August, 1978. The Centre is wholly owned by the Government of United Republic ofTanzania and operates under the purview of the Ministry of Foreign Affairs and International Co-operation.

The AICC was established to manage and control the Headquarters' complex of the defunct East African Community in Arusha which belonged to the defunct East African Community. It also owns Julius Nyerere International Convention Centre as per Arusha International Conference Centre (Amendment) Order of 2014, dated 19th March, 2014; and provide facilities and services on the complex for purposes of conferences, meetings, seminars ete.

The Centre invites applications from suitably qualified Tanzanians to fill in the below mentioned vacant posts-
Customer Relations Officer II (ONE POST)
Answerable to Senior Customer Relations Officer

Qualifications
Holder of a Bachelor Degree/Advanced Diploma in Journalism,
Public Relations, Mass Communication, or any degree in Social
Sciences with a major in communication from a recognized University/Institution.

At least three (3) years working experience
Must be computer literate

Duties & Responsibilities ,
Maintain good customer relationship and to ensure that the service delivery to the Centre's customers is of excellent quality.
Oversee the development of relationships between external customer and internal customers, and ensure that follow-up-schedules and deadlines are met
Ensuring that enough enquiries are being translated into bookings to meet the targeted numbers in the plan
Work with other staff to solve problems that might arise from complaints and pitfalls in customer communication
Keeping accurate records of discussions or correspondence with
customers
Analyzing statistics or other date to determine the level of customer service provided by the Centre
Respond to queries raised by the customers in an ethical and informative way
Give appropriate and relevant information to the customers
Update any requests made by the customers into the systems so as to complete the task
Analyze the customer feedback and identify the root cause and problem
Learning about Centre's products or services and keeping up to date with changes
Creating, maintaining, improving, changing or repairing the corporate image of the Centre
Performing any other duties relevant to the scope of work that may be assigned by the Senior Customer relations Officer
 

APPLICATION INSTRUCTIONS:

Letter of application, curriculum vitae, copies of relevant certificates, testimonials, names and email addresses of three referees should be sent to the below mentioned postal address,

The Managing Director
Arusha International Conference Centre
East africa Rd, Box 3081, Arusha