IT Supervisor Job at Opportunity Tanzania Limited

Opportunity Tanzania Limited is a Microfinance Institution with Branches in Dar-Es-salaam, Arusha, Tengeru, Moshi, Himo and Morogoro. As the part of Opportunity's International network, OTL's mission is to make available to the economically disadvantaged members of Tanzanian society, small business loans and other appropriate financial services that, coupled with the necessary training, enable them to develop and sustain income generating and job creating enterprises.

As an expanding company were are looking for key staff in the following vacancy

POSITION TITLE	IT Supervisor
REPORTS DIRECT TO	Team Leader, IT Service Delivery - ITSS
LOCATION	Dar Es Salaam
CLOSING DATE	17th October,2014

1: JOB PURPOSE

·         The IT Supervisor will act as a representative of the IT Shared Services organization

·         Information technology advisor to the IM Senior management team

·         The role will provide Supervision and direction in IT service delivery to the Implementing Member (IM)

·         Effectively manage IT resources at IMs in delivering high quality service to all users.

·         The role will coordinate with relevant IT Shared Services teams on the installation, enhancements or changes to IT systems

·         Responsible for building and leading an effective team of on-site IT Service Delivery Officers.

·         The role is key in driving successful implementation of strategic objectives of the Implementing Member (IM) and the global IT organization.

.2. KEY RESPONSIBILITIES:

·         Management of IT Functions at IM

o   Assure IT service quality standards to ensure compliance with these standards

o   Evaluate, monitor, and control IT department and staff performance

o   Ensure agreed performance standards

o   Participate in various internal Board or Management Committees as requested by IM and/or ITSS Management.

o   Ensure IM strategic alignment of IM IT to both local and OI strategy

·         IT Governance assurance

o   Oversee the documentation and application of sound and up-to-date IT principles

o   Ensure IT governance compliance e.g. Central Bank regulations, IT policies, etc

o   Own the Disaster Recovery Plans of IMs and ensure compliance

·         Vendor Management

o   Assure effective and efficient liaison with IT organization and service partners

·         IT Systems and Services

o   Oversee the local IT resourcing and budgeting process

o   Act as the primary IM consultant on all technological Issues

·         IT Staff Management

o   Manage the day-to-day IT function

o   Plan, Monitor and manage staff performance against agreed performance standards.

o   In liaison with HR and ITSS manage the local IT Staff issues

o   Ensure a solid and engaged local IT team

3.      KNOW HOW AND EXPERIENCE

3.1 Qualification

·         An IT-related degree or a relevant Business related subject preferred

·         ITIL certification is required.

·         Other Industry certifications e.g. MCSE, CCNE, MDBA, PRINCE2 are desirable.

3.2 Knowledge and Experience

·         At least 3 years IT Supervision experience in medium-large banking or business environment or equivalent combination of education and experience

·         Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to: communications systems, desktop applications, and network administration programs.

·         Knowledge of the General Banking or Financial Services Act, banking laws and regulations, local legal legislation.

·         Knowledge of the IM's lending, banking, and transformation products policies and procedures

·         Disposition to share IT and MIS knowledge fully and willingly with other employees in the interest of the organization.

·         Experience in effective remote management of staff is a plus

·         Experience managing a globally diverse team and sensitivity to cultural differences.

·         Commitment to the Opportunity International Network mission, core values the ability to incorporate the mission and values in the work place.

3.3 Reporting and Communication Skills

• Good oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.

·         Basic knowledge and understanding of reporting systems

• Must be proficient in written and spoken English. Other language skills helpful, ideally in French, Portuguese or Swahili.

3.4 Monitoring and Control of Performance Targets

·         Ability to deliver against functional and business MIS goals and objective

·         Ability to set, monitor and assess achievement against performance targets and quality standards

·         Proven ability to meet departmental challenges

3.5 Leadership and People Management Skills

·         Proven supervisory experience

·         Ability to prioritize projects and tasks and motivate and maintain departmental efficiency.

·         Ability to think strategically in support of overall departmental and OTL goals.

·         Excellent organization, delegation and time management skills

·         Ability to work under pressure and with no supervision while performing duties

·         Ability to deal with complex problems involving multiple facets and variables in non-standardized situations

·         An aptitude for problem solving, teaching, helping users perform their duties with computing devices

·         A high degree of interpersonal skills and working with various levels of the organization.

·         Proven change management capability

·         Ability to handle difficult people and tense situations with diplomacy and tact; spot potential conflict, bring disagreements into the open, encourage debate and open discussion and orchestrate win-win situations.

·         Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.

·         Ability to delegate effectively amongst teams and staff, and show commitment to the long-term development of the team members through coaching, mentoring, and the creation of development opportunities.

Interested and qualified candidates are invited to send Curriculum Vitae before 17th October 2014.

Head Human Resources

ABC House, 3^rdFloor,
Ali Hassan Mwinyi Rd. Opp. AAR Hospital

P.O Box 80244

Dar Es Salaam

Email: applications@opportunity.co.tz

NOTE: Only short listed candidates will be contacted.

OPPORTUNITY TANZANIA IS AN EQUAL OPPORTUNITY EMPLOYER