Asst. Customer Development Operations Manager

Description

Unilever implements a proactive approach in expanding its Talent Pool - to reach out to prospective candidates while we don't have a current vacancy so that when an opportunity eventually arises, we will promptly get in contact to share more.

We are now expanding our Talent Pool for Assistant Customer Development Operations Manager.The Asst. CD Operations Manager is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles

Key Responsibilities

1.Business processes & operating guidelines

· Ensure smooth processes are in place to deliver:

· Retail Strategy

· CBP and CMP

· CD Input into S&OP

· Annual negotiation strategy

· OpCo range and assortment

· Be the program management office for CD specific initiatives, incl. WwC

· Set up and structure all CD business meetings

2.Methods, tools, systems & data

· Maintain and implement supporting tools (CD IT tools as well as new developments)

· Customer Hierarchy

· Sales Reporting Model

· EPOS and manual retail sales data

· Support Customer service 

3.Communication, information, training

· Manage and facilitate internal and external CD communications

· Provide all CD information to Field Sales, other CD roles and other departments

· Identify needs and roll out training programs 

· Support the design and implementation of sales incentives model

4.3rd party management & in-store execution

· Manage contracts and execution of field marketing agencies providing in store 
execution and data 

· Measurement of 3 rd party performance and effectiveness in field execution kpi's

· Monitor and improve CD Overheads

· Manage CD national and local events 

Key Skills and Qualification

• University Degree from a reputable institution
• Minimum of two to three years working experience within the CD/sales function
• Strong experience in designing and managing processes
• Business planning experience
• Project management experience
• People Management skills and experience is a must


** Only qualified candidates will be progressed to next step.

[Talent Pool] Asst. Customer Development Operations Manager