Web User Experience (UX) Research Analyst at World Food Programme

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. We are seeking to fill a local consultancy position of Web User Experience Research Analyst, based at our Headquarters in Rome, Italy for a contract period of 6 months, with possibility of extension up to 11 months.

Are you passionate about User Experience (UX) and eager to work in an exciting, collaborative, and fast-paced work environment, surrounded by talented people of different cultures and nationalities? Join our team and help us become the most innovative and effective digital engagement platform in the fight against hunger by developing the best possible web presence for the organization.

Reporting to the Web Technology Lead, the Web User Experience Research Analyst will be responsible for the following key duties:

Research

· Design and conduct user research from start to finish, including usability studies, and usability inspections (heuristic evaluations or cognitive walkthroughs), identifying key questions and business goals;

· Plan, schedule and facilitate smooth-running user studies, interviews, and other related interactions with customers and users in support of projects;

· Identify and facilitate the implementation of user behaviour tracking best practices to ensure user interactions are quantitatively measured.

Deliver findings

· Prepare research findings deliverables such as reports and presentations, as appropriate for each project, to effectively communicate research insights;

· Produce briefs, user requirements, personas, storyboards, prototypes, wireframes, and functional and design specifications.

Support brand building efforts through holistic user experiences

· Identify supporting data, determine insights, and develop recommendations to optimise the user experience (including advice on Information Architecture and Taxonomy);

· Ensure findings result in product design improvements, changed product priorities, and roadmap enhancements;

· Champion and advocate the needs and limitations of end users, to ensure WFP's web presence takes them into account;

· Partner closely with interaction designers and visual designers to jointly propose and present design improvement recommendations;

· Help manage the interaction design process, drive decisions, and track issues;

· Provide quality assurance and quality control, following-up on matters till they are successfully resolved;

· Perform other related duties as required.

Qualifications & Experience Required

Education:

· University degree (or equivalent working experience), preferably at the advanced level, in Human-Computer Interaction (HCI) or related fields.

Experience:

· At least 2 years of experience in conducting user experience research using a wide variety of research methods;

· Proven experience delivering findings, producing briefs, and preparing reports;

· Experience gathering user and business data to inform and quantify a UX strategy;

· Experience working with cross-functional teams, end-users and developers;

· Experience working with high-traffic informational/transactional websites is an advantage.

Technical Skills & Knowledge:

· Fundamental knowledge of UX best practices;

· Ability to develop creative approaches to researching complex UX problems;

· Openness to synthesise research findings from numerous data sources (including market research and data mining our analytics platforms) into meaningful recommendations and actionable items;

· Familiarity with a wide range of qualitative and quantitative research methodologies such as: questionnaire development, survey research, card sorting, think-aloud, cognitive walkthroughs, heuristics and usability testing.

Competencies:

· Excellent written an oral communication skills and persuasiveness;

· Innovative, well-organized with ability to act independently and switch rapidly between different projects in a fast-paced and exciting environment;

· Ability to meet deadlines and remain calm under pressure;

· Ability to work in a multicultural team environment.

Language:

· Fluency in oral and written English.

How to apply:

ApplicationProcedures:

Go to: http://i-recruitment.wfp.org/vacancies/14-0015578

Step 1: Register and create your online CV.

Step 2: Click on "Description" to read the position requirements and "Apply" to submit your application.

NOTE: You must complete Step 1 and 2 in order for your application to be considered for this vacancy.

Deadline for applications:2 October 2014