Tech support Technician : Arusha and Moshi

Habari Node Limited, the leading ISP in Arusha seeks to employ a Tech support Technician
 Applicants must have at least 1 year on the job experience from a recognized Company.

Location: Arusha and Moshi
Remuneration: Attractive package dependant on qualifications and experience.


Position: Tech support Technician
Reporting to the Branch Supervisor/Customer Relation Manager

Duties:

Summary:  Responsible for internet and local area network installations and maintenance for HNL and its client. Diverting all client/member support needs to appropriate HNL staff and managing the client databases

• Performing surveys for clients to informing them if internet/local area network is possible.
• Forwarding orders for radios and antennas and other equipment when low in stock to the Branch Manager/Supervisor.
• Setting up new clients internet/LAN systems.
• Preparing a technical report after every successful installation.
• Maintaining the private IP #'s for the radio's
• Ensuring that service order forms are filled out for service provided.
• Maintaining lists of radios, IP #'s, cells, etc.
• Maintaining the cells, ensuring that there is proper power, equipment is waterproofed, etc. and visiting these cells on a monthly basis.
• Troubleshooting any problem in the HNL network and reporting
• Keeping abreast of new developments in related technologies to HNL operations.
• Submitting weekly written reports on status of pending installations, installations in progress, and current problems.
• Monitoring daily the status of core network equipment, APs and backbones to identify problems.
• Learning new technologies
• Answering questions, providing required information to prospective clients.
• Receiving problems from clients, filling data in the client database and submitting to responsible people.
• Assist client's mail problems.
• Providing assistance to technical staff in the field when required.
• Ensuring that clients get online support between 0700 hours and 1900 hours.
• Performing any other duty assigned

Qualifications:
• Diploma in Computer Engineering/ Electronics and telecommunication
• Fluent in English and Swahili
• Excellent communication and interpersonal skills
• Excellent computer skills
• Ability to work under pressure

Please Forward your CVs to hrm@habari.co.tz or drop them at our office AICC Building, Ngorongoro Wing, Room 403  not later than 30/September/2014.