JOB PURPOSE
This is a 3 – 6month project-based paid internship, supporting our Strategic Quality team in London. The successful Intern will work in a multicultural environment and very closely with talented individuals across multiple countries. He/she will play an active role in improving the overall quality of experience, across all the points of interaction with our customers.
THE WAY WE WORK
You are open-minded, passionate and the way you work energises others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
This is a 3 – 6month project-based paid internship, supporting our Strategic Quality team in London. The successful Intern will work in a multicultural environment and very closely with talented individuals across multiple countries. He/she will play an active role in improving the overall quality of experience, across all the points of interaction with our customers.
THE WAY WE WORK
You are open-minded, passionate and the way you work energises others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Key Responsibilities
CORE RESPONSIBILITIES
Millicom is a rapidly-growing company with a unique business model, providing digital lifestyle services in emerging markets. Under the 'Tigo' brand, Millicom operates in Latin America and Africa, where we offer diversified services from mobile communication and mobile financial services to cable TV and entertainment, to more than 50 million customers. We also provide ground-breaking e-commerce services with partners such as Rocket Internet. Around 38% of our shares are owned by the Swedish investment company Kinnevik, whose investments also include companies such as Tele2, MTG, Viasat and Metro Newspapers.
We offer an exceptional paid internship experience working on live projects, with direct positive impact on career development and employability.
With direct support from the team, the IT (Strategic Quality) Intern will be responsible for:
• Quality of Service (QoS) Measurement – NQ/PQ
• Quality of Experience (QoE) Measurement
• Transactional Perception Measurement
CORE RESPONSIBILITIES
Millicom is a rapidly-growing company with a unique business model, providing digital lifestyle services in emerging markets. Under the 'Tigo' brand, Millicom operates in Latin America and Africa, where we offer diversified services from mobile communication and mobile financial services to cable TV and entertainment, to more than 50 million customers. We also provide ground-breaking e-commerce services with partners such as Rocket Internet. Around 38% of our shares are owned by the Swedish investment company Kinnevik, whose investments also include companies such as Tele2, MTG, Viasat and Metro Newspapers.
We offer an exceptional paid internship experience working on live projects, with direct positive impact on career development and employability.
With direct support from the team, the IT (Strategic Quality) Intern will be responsible for:
• Quality of Service (QoS) Measurement – NQ/PQ
• Quality of Experience (QoE) Measurement
• Transactional Perception Measurement
Position Requirements
QUALIFICATIONS & EXPERIENCE
• Undergraduate or graduate degree in IT, Computer Science, Telecommunication or related disciplines
• An understanding of Mobile Telecom Architecture
CORE SKILLS
• Comfortable breaking down processes and workflows into specific list of KPI's, reflecting the health of the system/process and identifying the implications to our customers
• Initiative, independence, team player and accountability
• Presentation, research skills and able to communicate complex technical ideas
• Data analytics and automation capabilities
• Advanced knowledge of Excel, Power Point and Access
• Keen interest in technology, telecommunication and the emerging markets
• Fluent in English
QUALIFICATIONS & EXPERIENCE
• Undergraduate or graduate degree in IT, Computer Science, Telecommunication or related disciplines
• An understanding of Mobile Telecom Architecture
CORE SKILLS
• Comfortable breaking down processes and workflows into specific list of KPI's, reflecting the health of the system/process and identifying the implications to our customers
• Initiative, independence, team player and accountability
• Presentation, research skills and able to communicate complex technical ideas
• Data analytics and automation capabilities
• Advanced knowledge of Excel, Power Point and Access
• Keen interest in technology, telecommunication and the emerging markets
• Fluent in English
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