Systems Administrator II – Service Management Applications

This is your opportunity to use your experience with multiple system environments, servers, and storage devices to help improve the lives and futures of some of the world's most vulnerable children.

You can do this by joining World Vision (WV)–a global network of people committed to enhance the well-being and protection of children everywhere by empowering them, their families and communities to overcome the challenges of poverty and injustice.

WV uses the ServiceNow SaaS as its service management automation platform. The Global Information and Communications Team (GICT) Service Management Applications and Processes (SMAP) group is responsible for the deployment, operation and enhancement of ServiceNow and its range of modules.

The ServiceNow Systems Administratoris responsible for maintaining, monitoring, this system in a global environment. They work as a member of a team undertaking operational monitoring, handling incident and service requests and on multiple projects relating to process improvement and system enhancement.

As a Christian organisation, we believe that every child is a precious gift to the entire world and that their well-being concerns us all. We will not rest while children suffer in situations that can be changed. We are looking for people who share our beliefs and our passion.

RESPONSIBILITIES INCLUDE:

• Leads short-term project planning efforts with team members.
• Works with systems engineers to understand technical requirements.
• Monitors health of systems and provides appropriate recommendations, when required.
• Determines the required course of action to improve performance and escalates when appropriate.
• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
• Analyses and reports on operational metrics to understand performance and to ensure success in process improvements.
• Works with IT Security, where needed, in investigations and/or audits of systems.
• Supports and participates in the formal reporting of project status.

REQUIRED SKILLS INCLUDE:

• Bachelor's degree or technical institute degree/certificate or equivalent work experience.
• Requires strong knowledge and experience with multiple system environments, servers, and storage devices.
• Knowledge and training in ITIL, and experience working in customer support environment
• Javascript programming knowledge and experience
• Knowledge and experience in ServiceNow service management platform
• Requires 3-5 years of relevant information technology work experience.
• Willingness and ability to travel domestically and internationally, as necessary.
• Experience working with any incident management or work ticketing system

If you believe you have the skills and experience to fulfil this vital and challenging role that will enhance the lives of vulnerable children around the world, we'd love to hear from you.

How to apply:

Find the full description and apply onlineby the closing date. For more information on World Vision International, please visit our website: www.wvi.org.