Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers' maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.
In order to keep our services at a higher level and meet our customers' maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: RESEVATIONS AND TICKETING AGENT (2 POSTS)
REPORTS TO: INDOOR SALES SUPERVISOR
DUTY STATION: DAR ES SALAAM/KILIMANJARO
REPORTS TO: INDOOR SALES SUPERVISOR
DUTY STATION: DAR ES SALAAM/KILIMANJARO
ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
KEY ACCOUNTABILITIES / RESPONSIBILITIES
•Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.
•To give fare quotes to all PW clients including group quotations and bookings.
•To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
•Give clients flight details and information
•Handle telephone & email enquiries as regards travel information.
•To protect and enhance revenue collection to meet carriers expectations
•To effectively communicate relevant aspects of customer service internally and externally to meet customer expectations
•Carries out all duties which may reasonably be requested and which are not includes in the job description
•Any other duties as may be assigned by your supervisor
•Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.
•To give fare quotes to all PW clients including group quotations and bookings.
•To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
•Give clients flight details and information
•Handle telephone & email enquiries as regards travel information.
•To protect and enhance revenue collection to meet carriers expectations
•To effectively communicate relevant aspects of customer service internally and externally to meet customer expectations
•Carries out all duties which may reasonably be requested and which are not includes in the job description
•Any other duties as may be assigned by your supervisor
KEY PERFORMANCE INDICATORS
•Meets the set passenger ticket sales targets
•100% accuracy in fare quotation and collection of monies.
•Telephone answered within 3 rings
•Response to emails within working
•Meets the set passenger ticket sales targets
•100% accuracy in fare quotation and collection of monies.
•Telephone answered within 3 rings
•Response to emails within working
COMPETENCIES
•Integrity
•Team player
•Proactive/ result oriented
•Pleasant & presentable
•Communication / interpersonal skills
•Resilient
•Self motivated
•Customer Service in Airline environment
•Integrity
•Team player
•Proactive/ result oriented
•Pleasant & presentable
•Communication / interpersonal skills
•Resilient
•Self motivated
•Customer Service in Airline environment
KNOWLEDGE, SKILLS, EXPERIENCE
•IATA/UFTAA Foundation/consultants diploma
•Certification in relevant computer application
•Experience in delivering service in demanding consumer environment
•Fluency in appropriate foreign languages an added advantag
•IATA/UFTAA Foundation/consultants diploma
•Certification in relevant computer application
•Experience in delivering service in demanding consumer environment
•Fluency in appropriate foreign languages an added advantag
HOW TO APPLY FOR THIS JOB
Closing Date:Not later than 10th September 2013
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below. Only short]listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
Email:pwrecruit@precisionairtz.com
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below. Only short]listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
Email:pwrecruit@precisionairtz.com
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