Description
Building a proud future together
Africa's economic pulse has quickened. With such explosive growth comes undeniable opportunity; opportunity that your acareer with Barclays Africa will take full advantage of every day. As the Head of Fraud & Investigations, you will take complete ownership of this function and ensure that the division is performing to its maximum with a particular focus on reducing losses.
Reporting to the Chief Operating Officer, you will be pivotal in providing leadership to the Frauds & Investigations team to ensure implementation of the Fraud Management & Investigations program. You will do this by embedding Retail Bank Barclays policies to reduce losses. You will be responsible for managing charge-backs, with the aim of minimizing the bank's exposure, monitoring issuing charge-backs as well as reviewing new products for fraud risk, handling cases of investigations and recoveries, providing remedial recommendations, reporting, identification & redress control deficiencies and providing expertise & intelligence on fraud prevention. In addition, you will be responsible for people management, training and forging strong relationships with both internal and external stakeholders.
You will have a successful track record in leadership and will be able to demonstrate your ability to resolve cases in a short turnaround time.
Qualifications
You will have at least ten years experience in Fraud & Investigations within the Financial Services industry and it is desirable if you will be a Certified Fraud Examiner
Your strategic and influential skills will be second to none. In return, you will enjoy every opportunity to develop your career with a global, world-class organization, including the help of similar experts in their field and carefully structured career progression
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