JOB ADVERTISEMENT: CONTROL ROOM OPERATOR

Company: Utrack Africa Limited / Radiowave Communications Limited

 

Position: CONTROL ROOM OPERATOR

 

Location: Arusha

 

Utrack Africa (Tanzania ) Limited is one of the leading providers of Fleet Management and Vehicle Tracking solutions in Tanzania and East Africa in general.

 

Qualifications

Qualified professional with experience in control room coordination.

 

Responsibilities

 

·         Ascertaining vehicle/s locations

·         Monitoring and handling events

·         Provision of general information to clients

·         Updating and handling events and occurrences

·         Closing events in the system after confirmation from customers

·         Monitor all tracking units online and respond in case of theft, emergencies or accidents.

·         Data entry

·         Record keeping

·         Supervise job cards after installation/ Repairs done daily.

·         Quick response to client calls and emails within the stipulated time without fail

·         Production of the daily occurrence registers

·         Production of the daily non-updating vehicle reports

·         Production of the daily work done reports

·         Entering and putting client updates on the system.

·         Production of reports about units not communicating or lagging

·         Develop/run and analyze productivity reports etc

·         Taking orders from customers via the telephone and email and taking the appropriate action.

·         Ensuring proper maintenance of vehicle files

·         Monitor and report vehicle abuse, over speeding, emergencies, and when a vehicle leaves the country's boarder

·         Act on any incident reported by clients such as vehicle misuse, stolen vehicle, carjacking incidents etc.

·         Scheduling unit checkup/repair with client/Technical Department

·         Making internal monthly units repair reports with the assistance of the technical manager

·         Checking through the system for units having invalid GPS and communicate with client on both mail/phone

·         Assisting the client with any issues arising at of our system

·         Completing all the internal assignments issued by other departments

·         Reading mails and responding accordingly

 

Qualifications:

 

Education Level       :  Higher school Diploma to bachelor's Degree in IT

Degree Field             :  The field of study depends on the intended field of employment.

Experience                :    2 – 5 Yrs

Computer skills        :   Proficiency with Microsoft word, Excel, PowerPoint Internet and  

                                     E-mail

Communication       :    Must have good communication skills in both English and  

                                     

Swahili

 

Applications with CV, copies of relevant certificates, three references (one should be the last/current employer) should be sent via email to: jobs.utrack@gmail.com

Applications can also be dropped off at Utrack Africa offices in Arusha - Arusha-Moshi Road, Ngulelo Area behind Puma filling Station.

 

Only short listed candidates will be contacted for an interview.

 

 

 

Kind regards

Betty Mboya

Group Human Resource Manager | Utrack Africa Limited & Radiowave Communications Limited

email:ahrm@utrackafrica.com

website: www.utrackafrica.com

Skype: betty.mboya2

Arusha Head Office:

Ngulelo Area, Behind Puma Petrol Station | Arusha-Moshi Road, Arusha, Tanzania

Tel: +255 776 222 000  | Fax: +255 27 2508980 
Hotline: +255 784 123 000