ESTATE CUSTOMER CARE OFFICER

BRITISH HIGH COMMISSION DAR ES SALEEM
VACANCY NOTICE NO – 01/15 DAR

POSITION : ESTATE CUSTOMER CARE OFFICER
SECTION : ESTATE
GRADE : A2
POSITION TYPE   : PERMANENT
SALARY : Tsh 1,680,701 PER MONTH

Main purpose of job:

Customer Care Officer will support the Technical Works Group (TWG team) in delivering key corporate services aspects of the British High Commission Operational Plan. S/he will need to be able to work effectively and independently, liaising as necessary with colleagues across the Corporate Services team and UK based staff on receiving work request from UK staff, Record in simple spreadsheet before assigning to Technical Works Group.


Roles and responsibilities:

• Main point of contact on receiving work request from UK staff, Record in simple spreadsheet before assigning to Technical Works Group

• Seat together with TWG Supervisor in allocation of all work requests and prioritise them according to status e.g. urgent, necessary etc.

• Work closely with the Technical Works Group(TWG team) to track requests and provide updates and feedback to staff

• Provide support in the management of estates inventories for residencies, workshop store and Umoja House stores with a particular focus on health & safety

• Provide assistance to the Estates Manager in asset disposal

• Undertake other duties as assigned and agreed by Estates Manager or Head of Corporate Services

Key competences required:
• Leading and Communicating

• Delivering a quality Service
• Changing and Improving
• Collaborating and partnering

Skills / experience / qualifications required:
• Fluent in English and Kiswahili
• Delivery and improving – Level 1
• Analysis and use of information – level 1

• Working with others – level 2
• Communicating with others – level 1
• Organisational and Financial awareness – level 1
• Previous experience in estates management
• Diploma or degree in a relevant field preferable
• Clean and valid driving licence adds advantage

Estate Customer Care Officer A2

NOTE:

 All applicants must be legally able to work in Tanzania with the correct visa/status or work permit.

 The British High Commission in Dar Es Salaam is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

 Staff members recruited locally by the British High Commission in Dar Es Salaam are subject to Terms and Conditions of Service according to local Tanzania's employment law.

 Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.

 Reference checking and security clearances will be conducted.

 If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.

To Apply

All applicants should submit a short (1 page maximum) covering letter stating why they are a suitable candidate for the position along with a copy of their CV in English, by email to:  Recruitment.Africa@fco.gov.uk

Internal applicants should also submit the above, with a copy of their most recent (last 24 months) appraisals to the same email address.

All candidates: Please quote in the subject line, of your email, the Vacancy Notice No: 01/15 DAR and the position you are applying for.

Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the Vacancy Notice No: 01/15 DAR and the position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.

The closing date is 11 June 2015 and no further applications will be accepted after this date. Only electronic applications will be accepted.