Company Profile
We are a fast growing startup company in Tanzania but with established operations in East African region. Our core business is providing mobile Value Added Services (VAS) in partnership with telecom operators. We are seeking to recruit a dynamic and innovative individuals in the position of Intern-Operations and Administration
Duties and Responsibilities
· General Office administration and operational management under supervision of the Office Administrator
· Assisting with translation of mobile content
· Ensuring the business is always in compliance with various government regulatory requirements
· Updating mobile content category for Soccer news
· Maintain confidentiality of all customer related information
· Maintaining customer experience levels within the quality standards stipulated by the company
· Recording and following up on general queries and complaints by customers
· Anticipating potential needs or problems of customers and resolving the same
· Maintaining a balance between business and customer needs while maintaining confidentiality of information
· Making recommendations of alternate solutions if customer expectations cannot be met in accordance with the relevant escalation procedures
Qualifications & Desired Skills:
· Recent diploma/Advance diploma or Degree graduate in Business Administration, Public Relations, Public Administration, Enterpreneurship, Linguistics, Marketing, Operation Management and related courses
· Those who have just graduated from college or have finished studies and are awaiting graduation will be considered
· Evening Programme students in their last semester/term of study can be considered provided they will be available for the internship every weekday from 8am-5pm
· Must have superior communication skills with fluency in English and Kiswahili (both written and spoken). Should be very good in spoken and written English.
· Strong analytic skills and comfort in using Microsoft office especially Ms Word, Ms Excel, PowerPoint and outlook for emails
· Punctual, regular, and consistent attendance
· Ability to maintain productivity under pressure and to multitask effectively
· Should be able to accurately translate content written in English to Kiswahili and vise versa
· Excellent knowledge of internet research (using Google and other search engines) is an asset
· Ability to learn new concepts very fast
· Should be dynamic and open minded (must be able to think outside the box)
Other requirements
· Must be Tanzanian national currently living in Dar es Salaam
· Should be 26 years of age and below at the time of application
· Related experience (field/volunteer/internship) will count
· Those with very strong academic record/performance have a definite advantage
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and one page application letter indicating why you are the most suitable candidate for the role clearly quoting the job title to info.tz@onfonmedia.com .The deadline for application is Friday 23rd January, 2015.
Applicants are advised to apply early as short listing and interviews will be done on an on-going basis. If you do not hear from us two weeks after the deadline, please consider your application unsuccessful
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