SHIFT MANAGER POSITION

OVERALL JOB PURPOSE:

To ensure operational excellence in Ultimate Security Tanzania Limited operations so as to provide quality service to customers. The key focus will be the efficient deployment and oversight of the daily operations. The tasks will involve the allocation of resources to ensure optimal utilization of manpower and resources to achieve operational efficiency

FUNCTIONS OF JOB:

· Ensure the daily posting of trained, equipped, motivated and well-managed personnel.

· Development and Implementation of a Quality Management System designed to ensure continuous improvement and meets the requirements of the company.

· Compile report based on information received from Inspectors

· Ensure any special instructions from CSM's are implemented

· Attend all incidents on your shift

· Compile comprehensive incident reports.

· Plan route for site visits, ensuring site visits are as per each customers SLA or any special requests

· Ensure Inspectors conduct sites visits as per your route plan

· Check that sites are reporting hourly.

· Identify any problem areas that require attention and ensure they are dealt with or reported appropriately

· Ensure that all instructions are communicated to Inspectors for the shift

· Hold muster parades for incoming staff reporting to HQ

· Receiving applications for Leave from Inspectors and hand them to relevant CSM.

· Receiving applications for advances on Wages and handing over to relevant CSM.

· Manage minor Disciplinary matters reporting action taken to relevant CSM.

· Receiving pay queries, investigate validity then handing it over to relevant CSM.

· Ensure client queries/incidents/complaints are handed to the relevant CSM.

· Manage uniform replacement requests brought by Inspectors

· Informing CSM's and HR of Resignations/dismissals/desertions for replacement.

· Process of outstanding matters in the Occurrence Book.

· Record statistical data as required by management

· Write up minutes of any meetings that have been held during the shift.

· Read through and action any internal mail marked for your attention.

· Follow through on outstanding matters in the shift manager diary crossing through items that you have cleared.

· Brief CSM's and discuss any outstanding problems

· Debrief Inspectors

· Ensure shift change is managed properly

· Ensure record of security officers coming on and off duty are correctly recorded

· Ensure correct number of relievers are allocated per shift

· Ensure posting of replacement security officers is properly recorded

o Ensure Standfast and late for duty are reflected confirming that the hours worked are correctly shown.

o Where a late for duty or standfast has occurred, make sure the two balance out and check to see that the Shift Leader (weekends) has stoodfast where there is a late for duty or absent without leave.

· Ensure inspections are properly recorded and quality information is returned

· Review site inspection and deployment forms and compile a report. Pay particular attention to:-

o The times of the visits / replacement.

o The duration of the visits.

o What functions the Inspector fulfilled during their visits.

· Signing off of Deployment Sheets.

JOB HOLDER SPECIFICATION:

Experience:

· Fluent in English and Kiswahili both written and oral

· Experience in managing complex logistics.

· Proven track record in delivering results in a high pressure environment

· Strong operations experience.