The PM oversees internal operations activities and programs in support of the planning, delivery and support of Redknee products and services. This role works closely with leaders across the Global Operations including Product Management, R&D, Delivery and Support to plan, track and manage risks associated with product and service delivery.
The Project Manager also works closely with leaders from the three Regional organizations, Finance and Sales Operations to manage revenue forecasting and recognition, and risks associated with the delivery of product and services to end customers.
Additional responsibilities include the definition, collection, analysis and reporting of performance measurements, and the identification and leadership of improvement initiatives.
What will you be doing?
- Responsible for end to end project delivery
- Manage a cross-functional team of people across multiple locations.
- Responsible for taking a Handover of the Scope, Financials, commitment from Sales Phase for the final delivery planning
- Oversee the tracking and risk management of Global Operations revenue commitments for delivery and services projects.
- Oversee the planning, capture, tracking, review and change management of product and serviced delivery commitments.
- Define and implement measurement programs to support annual corporate and operational objectives (Key Result Areas). Capture, consolidate, analyze, review and initiate corrective actions associated with the performance measurement data.
- Provide operational information and reports to other Global Operations teams, Regional teams, and Redknee management as needed.
- Organize and lead review meetings associated with the above activities.
- Plan and oversee the execution of the Customer Satisfaction Survey program, the distribution of the survey results, and identification of improvement actions.
- Lead improvement initiatives associated with processes, programs and systems.
- Responsible for obtaining Project Closure/ Acceptance from Customer.
- Responsible for smooth transition to the support organisation and support effective communication
- Manage and administer the Redknee time, expense and project tracking system and associated processes.
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