Engaging Civil Society for Social and Climate Resilience in the Nile Basin Project (P132448)
TERMS OF REFERENCE
Title: ICT and Social Media Officer
Date: 17th October 2014
Status: Final
Issued by: Regional Manager, NBD
Reference no.: ICT & SMO 17/10/2014
Funded by: CIWA
Time period: 2 years
Location Entebbe, Uganda
Reports to: Communication & Media Officer
1.Background
The World Bank, as administrator of the Cooperation on International Waterways in Africa (CIWA) Trust Fund has provided support to the Nile Basin Discourse (NBD) for the implementation of a three year project titled: Engaging Civil Society for Social and Climate Resilience in the Nile Basin.
In 2000, the World Bank, IUCN and the WWF also initiated the establishment of the Nile Basin Discourse (NBD) with funding from the World Bank and the MacArthur Foundation. The NBD was established as a civil society network to influence NBI investments. First hosted as an IUCN project, the NBD became an independent, regional NGO in 2002, and has evolved into a network claiming over 800 member organizations throughout the Basin. Member organizations are local and national NGOs working on a range of issues relevant to Nile cooperation, including environmental conservation, gender equity, livelihoods, poverty reduction, and others. The stated mission of the NBD is "to ensure that a fully informed and basin-wide civil society develops and plays a key role in achieving the vision, through pro-active and critical influencing of projects, programs and policies of the Nile Basin Initiative and other development processes."
The Nile Basin Initiative's (NBI) development partners have identified engaging communities and addressing the social impacts of Nile basin investments as a priority going forward. In addition, NBI has developed the Nile Cooperation for Results (NCORE) project in line with its strategic plan. With this endorsement, the World Bank agreed to support a technical assistance project to strengthen the capacity of the NBD. The project will complement the NCORE project and aim to engage civil society more actively in Nile Basin water resources development and management issues.
The stakeholder feedback based on interviews with a number of stakeholders confirmed three critical roles for the network: (i) a bottom-up communications pipeline for raising the voices of citizens and civil society up to the governmental and regional levels; (ii) a top-down pipeline for educating and informing citizens and civil society on Nile issues and development projects, etc.; and, (ii) a horizontal pipeline between citizens and civil society organizations both within and across national borders for knowledge and capacity sharing.
While the importance and value of NBD's role is undisputed by all stakeholders, there is a clear need for strengthening the capacity of the network to fulfill the three core functions outlined above. NBI stakeholders indicated that NBD could engage in projects more constructively than they have at times by ensuring that the "right" players are brought to the table and by developing a more detailed understanding of the country context for investment projects. NBD's member organizations greatly value the information they get from the NBD on Nile cooperation processes, but there is also a desire for more benefits in terms of capacity building, information, advocacy, and other resources in addition to a desire for more horizontal communication. Three main project components were agreed upon, that would focus on: (i) Strengthening the NBD Secretariat functions; (ii) Strengthening communications and outreach; and (iii) Capacity development of NBD members.
2.Terms of Reference
Position Title : ICT and Social Media Officer
Reports to : Communication & Media Officer
Responsible for : The improvement of the ICT and Social Media communications for NBD.
POSITION SPECIFICATIONS
Establish intra-net in the NBD website, enhance social networking, publish key documents on the website in English, French and Arabic, enhance web-based member communication and library services, follow up on populating the national websites, populate the web-based member database that has been publicly published on website and ensure that the webmail service is up and running and accessible all the time.
A. Maintenance, Installation, Configuration and Troubleshooting:
1.Maintain integrity of the system such as router and internet connectivity to the local Internet Service Provider (ISP) as well as other Networks.
2.Diagnose network problems and provide solutions in line with the organizational policy.
3.Deploy anti-virus and anti-spam tools on all organizational server as well as client workstations and configure an auto-update on a regular basis.
4.Plan routine preventative and remedial maintenance and servicing of hardware equipment.
5.Use agreed tools, templates and standards to create complex, well designed and engineered web pages with specified content and layout. Test pages and correct coding errors. Take account of bandwidth and browser compatibility issues.
6.Gather and analyze web-site usage data from server logs or other sources and present it effectively as needed.
B.ICT Support:
1.Provide Super-user support to NBD staff.
2.Provide effective and timely assistance for video and teleconferences.
3.Perform trouble-shooting support to all users at the secretariat and at national offices.
4.Provide NBD personnel with training, backstopping and support in areas such as networking, software use and support for establishing software for the organization.
5.Maintain PABX connectivity with support from service provider.
6.Monitor progress of requests for support and ensure users and other interested parties are kept informed. Take corrective action to avoid or minimise delays.
C.Data Management:
1.Maintain detailed records of key organizational data and organizing them for use by technical staff, partners and members of NBD.
2.Maintain an updated inventory record for all computer software and hardware equipments.
3.Monitor online databases and ensure that users are able to access online databases.
4.Backup all organizational critical data as per NBD Backup Policy.
7.Maintain system configuration documentation for all hardware and network devices.
8.Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
D.Website Support and Enhancing Use of Social Media:
1.Improve and expand online presence including revision and management of NBD website www.nilebasindiscourse.org and NBD social media sites.
2.Establish intranet in the NBD website.
3.Maintain and update of the NBD website and national NDF websites.
4.Maintain the webmail service, member database and electronic M&E system.
5.Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, and seeding content into social applications as needed
6.Strategize with and educate the management team and others across the network on incorporating relevant social media techniques into the organizational culture and into NBD's work ethics.
Qualification
1.A Bachelor's degree in Computer Science, Information, Communications and Technology or related field.
2.5 years of progressive experience demonstrating delivery of high-quality ICT and Social Media services.
3.Proven experience in interactive electronic engagement of actors.
4.Ability to work independently with a good attention to detail.
5.Highly organized with the ability to handle multiple projects and priorities and to be responsive to long- and short-lead opportunities.
6.Excellent communication skills in English – writing, speaking and listening, concise and conversational writer; other languages a plus.
7.Familiarity with content management systems, image software (video and still), online communications and main social media tools (Twitter, Face-book, Linkedin, you-tube, etc).
8.Knowledge of water resources and sustainability issues preferred.
9.Experience working in an international context and ability to work well with people from different cultures and backgrounds.
10.Demonstrated knowledge in A+ support skills.
11.Conversant with all the Microsoft Office packages, Website development and management tools, interactive website and social media management tools.
12.Proficient in Internet, Emails and Microsoft Outlook.
13.Experience in troubleshooting ICT and Social Media related issues.
All NBD employees are expected to demonstrate the following key behaviors:
-A commitment to achieving results through proactively exploring what should be done to promote equity, sustainable development and to improve the lives of poor people.
-High levels and unstinting respect and courtesy for all genders, cultures, faiths, social backgrounds and for sufferers of HIV/AIDS, and a commitment to protecting children and vulnerable people.
-Integrity, honesty and compliance with NBD's ethics policy.
-Impeccable levels of professionalism, technical rigour, reliability and attention to detail.
-Constructive, positive and optimistic engagement to turn problems to solutions, challenges to opportunities, and to help people and partners achieve mutual goals.
We particularly invite women to apply for this position.
TERMS AND CONDITIONS
NBD is keen to attract the best candidate for this key position and can offer a regionally competitive salary (range available on request). The role would suit a Nile Basin citizen with relevant experience looking to accelerate their career development through leading this exciting, challenging and globally innovative work.
The attention of interested applicants is drawn to paragraph 1.9 of the World Bank's Guidelines: Selection and Employment of Consultants by World Bank Borrowers January 2011 ("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest.
The ICT and Social Media Officer will be selected in accordance with the Individual Consultants Selection Method set out in the World Bank's Guidelines: Selection and Employment of Consultants by World Bank Borrowers January 2011.
The successful applicant will be based in Entebbe, Uganda, on an initial 3 months contract to be extended on successful completion of this probationary phase.
Expected start date no later than January 2015.
APPLICATION PROCEDURE
Interested and suitably qualified candidates should send the following attachments in an email with 'NBD APPLICATION' as the subject heading to hnatu@nilebasindiscourse.org and copy info@nilebasindiscourse.org before 10th November 2014, 17:00 p.m. Entebbe-Uganda time:
1.A covering letter explaining why they are interested in undertaking this work and how they meet the person specification using clear examples from their previous experience.
2.A current CV with email addresses and telephone numbers of two referees.
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