Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized ICT Support Officer (1 position) to join the Technology and Operations team. The work station is Dar es Salaam.
Reporting Line: Chief Manager Application Support and Operations
Locations: Dar es salaam
Work Schedule: As per TPB Staff regulations
Division: ICT
Salary: Commensurate to the Job Advertised
Essential Duties and Responsibilities:-
Assist to maintain dynamic Network and its hardware configuration database by collecting, adding, removing or updating approved configuration unit changes (PCs, Printers, Servers, modems, wireless terminals, etc.) and maintaining documentation of new and existing network infrastructure.
Assist maintenance of data centre resources as a result of reducing server risk by identifying, quantifying, documenting and escalating issues that may lead to Data centre non-availability.
Support working with vendors, service providers and other technology groups to resolve problems;
Provide support to Help-Desk and other support officers on LAN/WAN, servers, PCs, printers, scanners, availability calls.
Providing the support for domain administration tasks as required by the bank's security policies, performance requirements and industrial best practices.
Assist and support of appropriate server backup methodologies and technologies.
Participate in ensuring high availability of production IBM infrastructure and servers by direct use of and implementation of various IBM technologies and supporting methodologies.
To assist in the development and implementation of system policies, procedures, standards and controls to ensure data accuracy and security that they comply with the legal and regulatory requirements.
To ensure that TPB ICT complies with existing ICT-Policies, procedures and processes requirements and embed Risk Management principles within its operations.
Work with other Directorates and section within ICT to facilitate preparation and simulation of disaster recovery action plan for Business Continuity on hardware, software and networks' availability as well as other systems that depend on them.
To provide adequate support in the maintenance of the network infrastructure.
To support routine ICT tasks including Night Processing, systems' users access administration, regular ICT maintenance services and Standby Support.
Assist in maintaining and providing support to the DRS systems that are operational and available.
Assist in implementation and support of power systems to make sure that the data centre and DRS system can be supported by the power standby system (UPS) within a certain time period which allows graceful shutdown of servers and peripherals to avoid damages during power outages.
Assist in implementation and support of security systems at both data centres and branches these include CCTV, intruder alarms, access controllers physically and logically, should assure that at all times they are working and provides reports when needed.
Contribute to Risk (fraud) identification and mitigation methods by following Risk and ICT standards and practices for risk management
Recommend ICT cost reduction strategies by analysing IT service cost structures.
To provide training to staff in use of network services, e-mail, internet, VoIP and other administrative systems.
To do any other job as may be assigned from time to time.
CONTRIBUTES TO
Customer satisfaction as a result of high systems availability
Business growth and profitability ad evidenced by attaining budget figures on revenue
Improve operational costs by supporting systems for stability, robust and high efficient systems
Minimization of fraud and risks as a result of secure systems.
KEY PERFORMANCE INDICATORS
Individual Performance Agreements with all staff within the division No network outage due to inadequate administration of the system. High ICT services availability to end users and customers
Centralized management of infrastructure security (Domain controller) Efficient networks and systems and highly available to users
Efficient network hardware and software deployment and maintenance Efficient hardware and software upgrades and updates
Mitigation of critical risks such as failure of business continuity, security bleach, virus outbreak and infrastructure support
Time preparations and submission of all appropriate reports A higher performing division
EXPERIENCE AND KNOWLEDGE REQUIRED:
Education:
Bachelor's degree/Advanced Diploma in Computer Science, Information Technology and Telecommunication .
Experience:
3-5 years of experience in ICT field, sold experience in network systems installation, configuration and support
Experience of working with Linus/UNIX, MS-Windows Servers and workstations environments and office automation applications
Added skills and certifications MCSE and Linux, CCNA skills/Attributes
Strong leadership and people management skills
Strong technical skills in hardware and software
Prioritize tasks and organization
Can work independent at minimal supervision
Adherence to the regulations and company policies
Team player.
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
Please forward your applications before July 22nd ,2014
Reporting Line: Chief Manager Application Support and Operations
Locations: Dar es salaam
Work Schedule: As per TPB Staff regulations
Division: ICT
Salary: Commensurate to the Job Advertised
Essential Duties and Responsibilities:-
Assist to maintain dynamic Network and its hardware configuration database by collecting, adding, removing or updating approved configuration unit changes (PCs, Printers, Servers, modems, wireless terminals, etc.) and maintaining documentation of new and existing network infrastructure.
Assist maintenance of data centre resources as a result of reducing server risk by identifying, quantifying, documenting and escalating issues that may lead to Data centre non-availability.
Support working with vendors, service providers and other technology groups to resolve problems;
Provide support to Help-Desk and other support officers on LAN/WAN, servers, PCs, printers, scanners, availability calls.
Providing the support for domain administration tasks as required by the bank's security policies, performance requirements and industrial best practices.
Assist and support of appropriate server backup methodologies and technologies.
Participate in ensuring high availability of production IBM infrastructure and servers by direct use of and implementation of various IBM technologies and supporting methodologies.
To assist in the development and implementation of system policies, procedures, standards and controls to ensure data accuracy and security that they comply with the legal and regulatory requirements.
To ensure that TPB ICT complies with existing ICT-Policies, procedures and processes requirements and embed Risk Management principles within its operations.
Work with other Directorates and section within ICT to facilitate preparation and simulation of disaster recovery action plan for Business Continuity on hardware, software and networks' availability as well as other systems that depend on them.
To provide adequate support in the maintenance of the network infrastructure.
To support routine ICT tasks including Night Processing, systems' users access administration, regular ICT maintenance services and Standby Support.
Assist in maintaining and providing support to the DRS systems that are operational and available.
Assist in implementation and support of power systems to make sure that the data centre and DRS system can be supported by the power standby system (UPS) within a certain time period which allows graceful shutdown of servers and peripherals to avoid damages during power outages.
Assist in implementation and support of security systems at both data centres and branches these include CCTV, intruder alarms, access controllers physically and logically, should assure that at all times they are working and provides reports when needed.
Contribute to Risk (fraud) identification and mitigation methods by following Risk and ICT standards and practices for risk management
Recommend ICT cost reduction strategies by analysing IT service cost structures.
To provide training to staff in use of network services, e-mail, internet, VoIP and other administrative systems.
To do any other job as may be assigned from time to time.
CONTRIBUTES TO
Customer satisfaction as a result of high systems availability
Business growth and profitability ad evidenced by attaining budget figures on revenue
Improve operational costs by supporting systems for stability, robust and high efficient systems
Minimization of fraud and risks as a result of secure systems.
KEY PERFORMANCE INDICATORS
Individual Performance Agreements with all staff within the division No network outage due to inadequate administration of the system. High ICT services availability to end users and customers
Centralized management of infrastructure security (Domain controller) Efficient networks and systems and highly available to users
Efficient network hardware and software deployment and maintenance Efficient hardware and software upgrades and updates
Mitigation of critical risks such as failure of business continuity, security bleach, virus outbreak and infrastructure support
Time preparations and submission of all appropriate reports A higher performing division
EXPERIENCE AND KNOWLEDGE REQUIRED:
Education:
Bachelor's degree/Advanced Diploma in Computer Science, Information Technology and Telecommunication .
Experience:
3-5 years of experience in ICT field, sold experience in network systems installation, configuration and support
Experience of working with Linus/UNIX, MS-Windows Servers and workstations environments and office automation applications
Added skills and certifications MCSE and Linux, CCNA skills/Attributes
Strong leadership and people management skills
Strong technical skills in hardware and software
Prioritize tasks and organization
Can work independent at minimal supervision
Adherence to the regulations and company policies
Team player.
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
Please forward your applications before July 22nd ,2014
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