INTERNAL & EXTERNAL ADVERTISEMENT FOR TANZANIAN CITIZEN ONLY
Tanzania Electric Supply Company (TANESCO) is focusing on increasing the outreach and service
quality of its Energy products for Tanzanians. Next to its current
passion as a leading provider of electricity is to be more efficient,
customer focused utility for Tanzania and beyond. The Company has the
largest electricity generation, transmission and distribution network in
Tanzania. In order to reach its goals, the Company is investing heavily
in its generation, transmission and distribution network, its business
systems and human capital. TANESCO now invites applicants who are
self-motivated, honest, hardworking and committed individuals to fill
the under-mentioned posts.
™ For
Shift Supervisor and Shift Operators must have the ability to work
outside of normal hours, weekends and holidays to support “24/7” real
time operations.
1. CUSTOMER SERVICE ENGINEER (1 POST) – JOB REF. 01
Reports To: Principal DMS Engineer
Reporting Office: DCC Dar es Salaam
POSITION OBJECTIVE:
To ensure customer satisfaction by maintaining reliable and high quality power supply to customers.
PRINCIPAL ACCOUNTABILITIES:
• To
make sure that, safety rules and regulations, electricity and factory
ordinance are well known and adhered to all your staff.
• To assist on accessing the distribution network condition during the annual distribution network condition audit exercise.
• Work closely with Field staff to implement appropriate policies to manage work flow and Communication.
• Interact
with Customer Support, Sales, Marketing and Senior Management to
continually evaluate and improve the product support solutions channel
and strategy.
• Support
the implementation of the help desk tracking system, with
recommendations for continuous improvement from the system, process and
end user perspectives.
• Prepare timely, accurately and quality technical and other reports.
• Manage all necessary activities for successfully developing and managing client relationship for existing accounts.
• Respond to emergency conditions and assist in restoring the electrical distribution system to normal operation.
• Monitor the electric system performance.
• To perform any other duties as directed by Principal DMS Engineer.
• BSc. / Advance diploma in Electrical Engineering
• At least three (3) years’ experience in related field.
• Registered Engineer by ERB (T)
Specific attributes for the Positions to be filled:
All Candidates must:
™ Demonstrate impeccable performance track record;
™ Demonstrate highest degree of integrity;
™ Possess good communication and interpersonal skills;
™ Be self-driven and capable of working with minimal supervision;
™ Be capable of delivering excellent results while working under pressure with tight deadlines;
™ Possess knowledge and competency in Information and Communication Technology (ICT) application.
™ Professional skills in distribution management system.
™ Electrical power Networking and load flow
™ Real time systems
™ Energy Management systems software and automation.
™ Problem solving skills.
Remuneration and Benefits:
Competitive remuneration package shall be offered commensurate with skills and experience.
Details will be discussed at the interview; only people who fit the above criteria need apply.
HOW TO APPLY:
Applicants
should send a written application giving full details of previous work
life history, qualifications and include two work references.
Applications should be marked “Private and confidential” and addressed
to:
Senior Manager Human Resources,
TANESCO Ltd. Umeme Park Ubungo,
P. O. Box 9024 Dar es Salaam, Tanzania.
Application close date: 08th July 2014
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