Information Technology & Communications (ITC) Assistant

I. Position Information

SVN No: SVN/IOMSO/012/2015

Position title: Information Technology & Communications (ITC) Assistant

Position grade: G5/01

Duty station: Hargeisa, Somaliland

Duration: 6 months Special Short Term contract with possibility of extension

Seniority band: IIl

Job family: Information Technology

Organizational unit: Resource Management

Reporting directly to: Head of Sub-Office

Overall supervision by: Information Management Officer

Managerial responsibility: None

Directly reporting staff: 0

II. Organizational Context and Scope

Under the general supervision and technical support of the Senior ITC Assistant in Nairobi coordination office and the direct supervision of the Head of sub-Office in Hargeisa, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the mission. He/she specifically will be responsible for:

III. Responsibilities and Accountabilities

1. Implementation, management and maintenance of Information Technology and Communication services in IOM Hargeisa sub Office and if required IOM supported facilities.
2. Ensure that all helpdesk queries are answered appropriately via email, telephone call or in person.
3. Assist in installation, operation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet, relational database management systems and implementation of ITC disaster recovery services.
4. Testing and suggesting new software packages, which can improve the overall efficiency of the mission
5. Installation, configuration and upgrading desktop and laptop computers and software used in IOM Hargeisa sub Office and supported facilities.
6. Providing appropriate IT/Communication training to all users in the Mission.
7. Maintaining necessary documentation for system maintenance and support procedures in IOM Hargeisa sub Office and IOM supported facilities.
8. Performing any other duties as required for time to time.
9. Perform such other related duties as may be assigned inclusive of TDYs out of Somaliland

IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

****Behavioural****

a) Takes responsibility and manages constructive criticism; b) Works effectively with all clients and stakeholders; c) Promotes continuous learning; communicates clearly; d) Takes initiative and drives high levels of performance management; e) Plans work, anticipates risks, and sets goals within area of responsibility; f) Displays mastery of subject matter; g) Contributes to a collegial team environment; h) Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation; i) Displays awareness of relevant technological solutions; j) Works with internal and external stakeholders to meet resource needs of IOM.

****Technical****

a) Delivers optimal IT solutions within defined resource parameters; b) correctly applies knowledge of specialized IT disciplines; c) anticipates and prepares response to changing IT needs of the relevant organizational unit; d) delivers on set objectives in hardship situations; e) effectively coordinates actions with other implementing partners; f) works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives

V. Education and Experience

1. Degree in Information technology or computer science or a combination of relevant education and professional experience.
2. A minimum of 4 years of experience in LAN/WAN networking environment.
3. Working knowledge of: Windows Server 2008 software in a multi-site environment, Microsoft Exchange Server 2010, TCP/IP Protocol, Cisco Router Configuration, Windows 7 administration.
4. Experience with HP/Compaq, IBM, Cisco, and Siemon equipment.
5. Experience in Web site development and administration is an extra advantage.
6. Ability to design and configure networks
7. Microsoft Certified System Engineer (MSCE) certification and/or Cisco Certifications an added advantage.
8. Experience in working in an international organization

VI. Languages

Required Fluent English and Somali

HOW TO APPLY:

Interested candidates should submit CV and a cover letter indicating the Vacancy Notice Number (SVN No) with three professional references and contacts (email or telephone) to: recruitmentsomalia@iom.int

****ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED.****