Team Leader, BC Acquisition at Standard Chartered

Job Description
	-To Develop and implement strategies -Performance measurement & tracking -To Ensure compliance and familiarity to standards -Team Management & training
	Key Roles & Responsibilities
	Develop and implement strategies -Ensure accurate and timely delivery of client journeys, scripts and offers with appropriate infrastructure in place -Work with stakeholders to ensure achievement of Segment-wise acquiring targets. Performance measurement & tracking -Deliver the sales budget for BC acquiring -Increase numbers of BC NTB clients -Ensure 100% team participation in delivering the numbers For Alliances and Ecosystem-led Buyers & Suppliers, work in collaboration with Segment to ensure effective leads are provided along with scripts & offers. Responsible for defining strategy for conversion of leads provided by Segment NTB Engage NTB clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; ETB Engage ETB clients with analytics triggered leads, primarily for renewals, top-ups and loan extensions Do not manage the client relationship beyond acquisition & activation Limited focus on lead generation Ensure compliance and familiarity to standards Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, misrepresentation, fraud and for adherence to Treating Clients Fairly principles Understanding of BC KYC/CDD principles Team Management & training Ensure 100% team participation in delivering the numbers + scorecard Upgrade of sales and soft skills to engage business owners + sales staff
	Qualifications & Skills
	Functional knowledge -Enhanced multi-product  and Segment (Priority/ Personal/ Business) knowledge -Market and competition knowledge -Strong analytical skills and core banking/ asset products system knowledge Leadership & People Management -Strong Inter-personal skills and ability to influence other functions Risk & Governance -Knowledge of processes related to client acquisition, privacy, regulatory compliance, KYC, CDD Client Experience Management
	Diversity & Inclusion
	Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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