MANAGER, E-CHANNELS - CARD SWITCH AND INTERFACES

Reporting to the Senior Manager e-Channels the job holder will be responsible for managing technical support of card systems, ATMs, Agency Banking and interfaces to other banking channels.

Responsibilities

• Manage technical support for the bank's Card Switch and the devices connected to the Card switch – namely ATM Machines, POS Terminals and Agency Banking Devices.
• Oversee the configuration and tuning of Interfaces between KCB's Card Switch and Partner Networks – such as Kenswitch, PesaPoint, Rwanda Switch, Postal Corporation of Kenya.
• Provide technical support in projects involving Card Systems, POS Terminals and Agency Banking solutions.
• Provide technical support to specialized card switch modules – namely the Card Factory and Fraud Analyzer System.
• Develop real time online reports and monitoring tools to be able to track Card Switch system, ATM and POS Terminals uptime and performance.
• Have expert knowledge of Card Switch, ATMs and POS Terminals and other payment banking technologies.
• Recommend and implement upgrades or changes to the Card Switch, ATMs and POS Terminals for performance, security or business benefits.
• Ensure Compliances provided by International Payment Providers (VISA and MasterCard) and the regulator (CBK) relating to the Card Switch, ATMs and POS Terminals are implemented on time.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Continuously analyze user requirements to develop and provide solutions.
• Keep track of user issues and oversee their prompt resolution.
• Maintain and manage system configurations.
• Maintain up to date system and user documentation.
• Ensure compliance of SLAs with system vendors.
• Develop, Test and implement Business Continuity plans for Card Switch System, ATMs and POS Terminals.
• Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
• Avail tools to generate daily reports on prior day performance to send out to different business units
• Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
• Execute project plans (follow best practices in project management).

The Person

• A University degree from an institution recognized by Commission for University Education in a relevant field in Information Technology or Computer Science.
• Must be Certified in Oracle Database management, Linux and Windows Network Management
• Masters degree will be an added advantage.
• At least three (3) years working experience with Card Switch systems, ATMs, POS Terminals and Card System Interfaces.
• Experience in card business operations and handling of card related risks - frauds & forgeries - will be an added advantage.
• Demonstrate high integrity.
• Good data analytical skills, both financial and non-financial.
• Training in Risk management.
• Good communication, planning and organization skill.

The above position is demanding for which the bank will provide a competitive package for the successful candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

To be considered your application must be received by Nov. 14, 2014.

Only short listed candidates will be contacted.

JOB REF: IT 16/2014