JOBS AT Exim Bank (Tanzania) Ltd - 9/12/2014

Exim Bank (Tanzania) Limited is one of the fastest growing regional bank and one that is offering wide spectrum of banking products and services.  Exim Bank (Tanzania) Limited promotes equal employment opportunity and provides a conducive and challenging work environment for existing and potential employees to fully realize their potential. The bank now wishes to recruit qualified and highly motivated Banking Officer for Call Centre.

Position:                    Banking Officer – Call Centre

Number Required: 4

Reporting to:           Manager – Call Centre

Location:                   Dar Es Salaam

PURPOSE OF JOB

To serve EXIM customers, by determining their needs, answering their queries and resolving their problems

PRINCIPAL ACCOUNTABILITIES

1.       RESPONSIBILITIES:

·         Handling all customer queries by providing prompt, accurate courteous service

·         Service recovery - turn a complaint/unhappy customer into a loyal satisfied customer with professional and empathetic service recovery

·         Declaration of complaints

·         Logging of service statistics, complaints, inquiries

·         Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to relevant department or branches

·         Ensuring departmental objectives and targets are met example by answering calls

·         Ensure requests or investigations are completed appropriately and faxed out to other channels/departments

·         Ensure superb follow-up and fulfill promises made to our customers

·         Ensure compliance with Banking Policy and Standards, local laws and regulations and

Controls and procedures of the Bank

2.       COMPETENCY REQUIRED:

·         Work as a team  to assist the Bank as well as clients, in managing customer queries regarding our products and services

·         Trail and document customer contacts in customer association management applications and systems in and verify information by phone, using professional and considerate phone techniques

·         Ability to manage a modern, technology-oriented product and afford customers with the knowledge required on applications

·            Capability to quickly and efficiently use client specific computer systems and databases to review accounts and update data with accurate information

·         Attain and verify information by phone, using professional and considerate phone techniques

·         Handling and processing of administrative accounts, bank accounts, customer inquiries, and other administrative client-oriented processes as requested.

 3.   QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED:

·         Bachelor Degree in Commerce, Economics or Equivalent; Masters Degree in relevant field will be an added  advantage

·         Experience working in a Financial/Banking industry

·         Proven sales, cross-selling, and up selling experience

·         Knowledge on banking products and processes

·         Effective communication skills

·         Computer literate

·         Integrity

·         Team Player

·         Relationship management skills

If you are interested and ready for great challenges, please send your application letter, enclosing full Curriculum Vitae, copies of relevant certificates and testimonials, three names and address of referees one of whom should be from current employer by 18^th September 2014.

Head of Human Resources

Exim Bank (Tanzania) Limited

3^rd Floor, Exim Tower

P. O. Box 1431

Dar Es Salaam.

Email: hrrecruit@eximbank-tz.com

We thank all those who will show interest in working with us, but regret we will only be able to contact short listed candidates.