SENIOR MANAGER - AGENT BANKING , KCB BANK

KCB is renowned for its diversity and growth in the Region is currently strengthening its support for group operations and business with the aim of maintaining Best Practice whilst also responding to the growing Business needs to support internal and external Customer Service delivery objectives and increase shareholder value. To this end the following challenging positions have arisen and candidates with the requisite competencies and qualifications described below are hereby encouraged to apply.

SENIOR MANAGER - AGENT BANKING

The Position

Reporting to the Head of Channels, the Senior Manager, Agent Banking will be responsible for the growth & profitability of the Agent Banking Segment through the execution of the Bank's Strategy on Agent Banking in alignment with the Business Strategic Plan.

Key Responsibilities

• Design and co‐ordinate the development, rollout and management of Agent Banking Business through acquisition of agents in compliance with the set agent selection criteria and ensuring customer usage of agent outlets.
• Initiate and ensure establishment of robust remuneration tariff for agents.
• Develop a robust stable of products and services to be consumed by agents and bank customers via the agent network in particular an innovative sustainable credit model that will enable bank customers to access credit through the agent network in a controlled environment.
• Execute operational excellence, cost management and compliance to internal policies and CBK guidelines.
• Champion customer service and implementation of quality service delivery standards.
• Manage Agent Banking Team ensuring performance objectives are met, coordinate channel growth activities and offer guidance to the Team and Branches on matters relating to Agent Banking.
• Responsible for gathering market intelligence for the improvement of the channel as well as rollout Agent Banking to the Region.
• Coach, mentor and train Agent Banking Teams on product and service offering.

The Person

For the above position the successful applicants should have:- 

• Bachelor's Degree in Engineering or Business related field
• Professional Qualification (CPA) and Postgraduate qualification (MBA) will be an added advantage
• At least 6 years general banking experience at management level and with experience in the Agent Banking  sector and must have:
  • Experience in Sales.
  • Experience in Credit analysis and administration.
  • Experience in Customer service/Relationship Management.
  • Experience in Handling Agency Banking Solutions.A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Strong leadership skills with demonstrated competences in championing high performance management.
• A good understanding of risk, credit policies and procedures.
• Excellent planning, organization, problem solving and analytical skills.

To be considered your application must be received by July 1, 2014.

Only short listed candidates will be contacted.

JOB REF: RB 38/2014