With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share ACCOUNTABILITY with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our Innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success Is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being helpful. effective, ethical, innovative, accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
• Extreme passion for client service Innovative and entrepreneurial
• Ability to deal with demanding clients Energetic and enquiring
• Self motIvated, proactive and positive attitude
• Work independently requiring minimal supervision
Keen Interest in technology
• Must be able to work under pressure and adversity and meet strict deadlines
Written COmmunication - professional and accurate
• Good administration and organizational skills
Understanding of eSolutlons products and competitor offerings
Strong selling skllis
• CUstomer service orientated
• Sound banking product knowledge
• Check the loading of customers on all Electronic Banking
• Be 1st tier for resolving EB queries. Log requests on SIebel for clients and issue reference numbers. Solve E-mail/Fax queries
General management of the EB back office
• Reconciliation of the Electronic Banking suspense account
• Preparation of required returns for the Division
laise with various stakeholders to resolve/escalate queries Coordinate and assist with client training requirements Provide excellent service to internal and external client
• Administration of compliance and legal documents
Updating of data integrity with client Information on the relevant bank
• Ability to extract MIS relating to the respective client base
• Assist with internal ad hoc projects
• Quality Assurance measures to be checked and implemented where necessary Coordination of admln requirements
Identify process and product enhancements to improve servIce
• Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent Information
Support the development of a "client first" culture by providing feedback to both clients (through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries In the agreed timeframe.
Remain abreast of any new product and process developments
Taking on additional responsibility and supporting others when necessary to deliver legendary Client service
• Ongoing consultation with clients, from a relationship management point of view (Client retention)
To identify opportunities/solutions in different market segments, In order to deliver electronic solutions that will address key business Issues
• Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Ensure the correct compliance and legal documents are in place and kept on record
• To carry out competitor analysis of similar products offered by competitor banks
• To monitor and analyze telephonic queries received by the division
Extensive liaison and relationship building wIth Customer Portfolio Executives (Relationship Managers) allocated to the relevant accounts.
Identifying of additional business opportunities with the RM's, Including data mining Maintaining an excellent relationship with the RM's
• Bachelor's degree In business, banking or equivalent
Minimum 2 years experience In Electronic Banking
Computer literate in terms of Word, Excel and PowerPoint & Siebel preferable Exposure of other general banking products would be beneficial
Advantages: previous sales and/ or client relationship position
• Experience in complaint / query resolution processes and procedures
We share ACCOUNTABILITY with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our Innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success Is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being helpful. effective, ethical, innovative, accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
• Extreme passion for client service Innovative and entrepreneurial
• Ability to deal with demanding clients Energetic and enquiring
• Self motIvated, proactive and positive attitude
• Work independently requiring minimal supervision
Keen Interest in technology
• Must be able to work under pressure and adversity and meet strict deadlines
Written COmmunication - professional and accurate
• Good administration and organizational skills
Understanding of eSolutlons products and competitor offerings
Strong selling skllis
• CUstomer service orientated
• Sound banking product knowledge
• Check the loading of customers on all Electronic Banking
• Be 1st tier for resolving EB queries. Log requests on SIebel for clients and issue reference numbers. Solve E-mail/Fax queries
General management of the EB back office
• Reconciliation of the Electronic Banking suspense account
• Preparation of required returns for the Division
laise with various stakeholders to resolve/escalate queries Coordinate and assist with client training requirements Provide excellent service to internal and external client
• Administration of compliance and legal documents
Updating of data integrity with client Information on the relevant bank
• Ability to extract MIS relating to the respective client base
• Assist with internal ad hoc projects
• Quality Assurance measures to be checked and implemented where necessary Coordination of admln requirements
Identify process and product enhancements to improve servIce
• Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent Information
Support the development of a "client first" culture by providing feedback to both clients (through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries In the agreed timeframe.
Remain abreast of any new product and process developments
Taking on additional responsibility and supporting others when necessary to deliver legendary Client service
• Ongoing consultation with clients, from a relationship management point of view (Client retention)
To identify opportunities/solutions in different market segments, In order to deliver electronic solutions that will address key business Issues
• Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Ensure the correct compliance and legal documents are in place and kept on record
• To carry out competitor analysis of similar products offered by competitor banks
• To monitor and analyze telephonic queries received by the division
Extensive liaison and relationship building wIth Customer Portfolio Executives (Relationship Managers) allocated to the relevant accounts.
Identifying of additional business opportunities with the RM's, Including data mining Maintaining an excellent relationship with the RM's
• Bachelor's degree In business, banking or equivalent
Minimum 2 years experience In Electronic Banking
Computer literate in terms of Word, Excel and PowerPoint & Siebel preferable Exposure of other general banking products would be beneficial
Advantages: previous sales and/ or client relationship position
• Experience in complaint / query resolution processes and procedures
APPLICATION INSTRUCTIONS:
HOWTO APPLY: Send your CV to; First National Bank Tanzania, FNB House, Ohio Street P.O Box 72290. Dar es Salaam. Tanzania,
The closing date for applications is Wednesday 27th August 20 14 Only shortlisted candidates will be contacted.
For more information please contact +25576B989 104 FN8 is an equal opportunity employer
The closing date for applications is Wednesday 27th August 20 14 Only shortlisted candidates will be contacted.
For more information please contact +25576B989 104 FN8 is an equal opportunity employer
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