Ensures, manages and optimizes the technical quality, maintainability, compliance and interfaces of services within the IS End User Computing tower in the Europe, Middle East and Africa (EMEA) time zone area . This position is based in the EMEA time zone area. Please refer to the &additional information& section for further guidance.
Tasks
- Acts as and is regarded as an SME authority for EUC Tower and will be assigned to one of the IS services
- Performs assigned activities in the service catalog management, change implementation management, release & deployment management, incident and major incident management, event management, service level management, problem management processes to ensure delivery of IS Services
- Collaborates with IS suppliers with regard to the operational implementation of outsourced activities and/or the current license usage, consistent with existing agreements.
- Conveys architecture, standards, policies, norms, and guidelines to IS Supply.
- Responsible for assessing and providing recommendations relating to trend analyses of incidents, working with the relevant IS Service Coordinators.
- Approves/rejects resolution of problem tickets.
- Creates and/or approves technical specifications for changes based on functional as well as non-functional requirements and specifications.
- Analyze current service performance for potential problems and improvement
- Support global vendors in analyzing problems and developing solutions
- Run and monitor continuous technology improvement projects
- Propose and evaluate business case for changes or new services
- Evaluate service refresh and new services
- Maintain a daily cooperation with global vendors and work with them to ensure service level targets are met
- Support global vendor to resolve major incidents
Requirements
- BSc degree with 5+ years of hands-on experience in IT infrastructure services on a large scale
- Strong working knowledge in Operating Systems: Windows, Linux, iOS
- Strong working knowledge in both hardware and software install, move, add, change actions for a variety of local and remote PCs, desktops, laptops, tablets, printers and mobile devices.
- Solid understanding of software packaging deployment and distribution process on a large and complex scale
- Will be required to periodically work shifts incorporating either an early start or late finish.
- Good command of English
- Cultural awareness and the ability to work in a complex, multicultural and global team
- Great team player
- Result driven problem solver
- Strong leadership and communication skills
- Project management skills
Additional information
The location for this position is to be based within the EME Information System Delivery Centre (ISDC) in Krakow, Poland.
Interested in being part of our global IS Run organization? If so, we look forward to receiving your full application (motivation letter, CV, diplomas, references) via our online careers tool.
In case of further questions please feel free to contact our recruitment team at +48 22 22 397
58.
A better world begins with you at www.abb.com/careers
Tasks
- Acts as and is regarded as an SME authority for EUC Tower and will be assigned to one of the IS services
- Performs assigned activities in the service catalog management, change implementation management, release & deployment management, incident and major incident management, event management, service level management, problem management processes to ensure delivery of IS Services
- Collaborates with IS suppliers with regard to the operational implementation of outsourced activities and/or the current license usage, consistent with existing agreements.
- Conveys architecture, standards, policies, norms, and guidelines to IS Supply.
- Responsible for assessing and providing recommendations relating to trend analyses of incidents, working with the relevant IS Service Coordinators.
- Approves/rejects resolution of problem tickets.
- Creates and/or approves technical specifications for changes based on functional as well as non-functional requirements and specifications.
- Analyze current service performance for potential problems and improvement
- Support global vendors in analyzing problems and developing solutions
- Run and monitor continuous technology improvement projects
- Propose and evaluate business case for changes or new services
- Evaluate service refresh and new services
- Maintain a daily cooperation with global vendors and work with them to ensure service level targets are met
- Support global vendor to resolve major incidents
Requirements
- BSc degree with 5+ years of hands-on experience in IT infrastructure services on a large scale
- Strong working knowledge in Operating Systems: Windows, Linux, iOS
- Strong working knowledge in both hardware and software install, move, add, change actions for a variety of local and remote PCs, desktops, laptops, tablets, printers and mobile devices.
- Solid understanding of software packaging deployment and distribution process on a large and complex scale
- Will be required to periodically work shifts incorporating either an early start or late finish.
- Good command of English
- Cultural awareness and the ability to work in a complex, multicultural and global team
- Great team player
- Result driven problem solver
- Strong leadership and communication skills
- Project management skills
Additional information
The location for this position is to be based within the EME Information System Delivery Centre (ISDC) in Krakow, Poland.
Interested in being part of our global IS Run organization? If so, we look forward to receiving your full application (motivation letter, CV, diplomas, references) via our online careers tool.
In case of further questions please feel free to contact our recruitment team at +48 22 22 397
58.
A better world begins with you at www.abb.com/careers
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