CORPORATE ACCOUNTS EXECUTIVE JOB AT TIGO

Objective
 Contributing to Tigo's strategic goals
 Continually improving the present (and future) performance of Tigo Rwanda
 Creating team spirit based on the Tigo Values
 Visiting Corporate clients on a monthly basis
 Inform clients about new products or services from Tigo
 Ensuring customer loyalty and leading Tigo customer loyalty programs
 Sharing customer feedback and insights to relevant partners
 Ensuring payments by all Corporate Clients inside their portfolio
 Optimizing customer contacts and up selling/cross selling
 Achieve the sales objectives for the team
 Participate in all training and have a knowledge of all Tigo products and services
 Prepare and send the daily, weekly and monthly reports asked by Management
 Manages retention policy

Key Responsibilities

Core tasks & responsibilities

Teamplayer
 Is responsible for an effective flow of information and keeping managers and employees well informed
 Is responsible for the department  to work effectively as a team by active  participating in the department activities
 Is responsible for own development
 Monitors, identifies gaps and implements innovations

Expert
 Reports on business performance
 Translates organizational goals into departmental action plan in cooperation with the managers or team leaders
 Ensures that departmental action plan is implemented
 Is responsible for long term staff planning and optimal staff planning
 Determines which resources (financial, staffing, and organization) and time schedules are required to achieve objectives

Ambassador
 Contributes to Tigo's network(s) in own area of expertise
 Communicates internally and assures the entire organization understands the brand value proposition

Entrepreneur/Account Maintenance REP
 Responsible of providing business information for input of consumer/industry/business analysis
 Responsible for becoming a consumer understanding expert together with the Consumers department managers
 Defines, develops, communicates and audits customer care policies and their application
 Identifies KPI application gaps for walk-in, call center and web and acts accordingly
 Defines Customer Service levels
 Defines, monitors and updates KPI's according to service level
 Implements actions to close gaps
 Coordinates cross selling and up selling implementations on a profitable manner
 Consolidates, analyzes and articulate key improvements opportunities based on customer feedback and insights
 Actively participates in the product pipeline

Position Requirements

Work & Educational background

University degree, business/service oriented
Operational experience in customer service or marketing

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