Tanzania Postal Bank Jobs - 8/20/2014 ~ Paradaise Today

Tanzania Postal Bank Jobs - 8/20/2014 Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as amended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.

TPB is a Bank, whose vision is "to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services". As part of effective organizational development and management of its human capital in an effective way, TPB commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB betterment and the Nation at large.

BANKING OPERATION OFFICER - WESTERN UNION MONEY TRANSFER CUSTOMER SERVICE CENTRE

(1 POSITION)

TanzaniaPostal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Banking Operations Officer (1 position) to join the Technologyand Operations team. The work station is Western Union Money Transfer Customer Service Centre..

Reporting Line: Senior Manager - Western Union Money Transfer, Customer Service Centre (WUMT CSC)

Locations: Dar es Salaam

Work Schedule: As per TPB Staff regulations Division: Operations

Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

� Assist REMOTE locations to attend customers country wide.

� Attend to customers over phone calls, professionally.

� Post transactions (entries) for Sub Agents Activity Reports on Equinox for refund purposes.

� Download Voyager Reports and send them to ALL Locations, before 9 .00am, while monitoring individual location's performance, by keeping track to daily performance.

� Assist the WUMT CSC Manager to analyse Accounting and Reconciliation for TPB and Sub Agent Locations, TPB and Western Union Financial Services International.

� Answer to specific inquiries from Western Union Financial Services International Offices worldwide, professionally.

� Answer to general inquiries from customers worldwide, professionally.

� Answer to specific inquiries from locations within Tanzania Postal Bank Network (TPB and its Sub Agents), professionally.

� Perform Mystery Shopping to various Locations in order to ensure Standard of Service Quality is as per International proven Customer Service Standards.

� Assist the WUMT CSC Manager on Training and re-training Operators-Formally and over phone calls.

� Assist the WUMT CSC Manager to advise Marketing Department on required merchandising

items and Marketing related activities in connection to Western Union Money Transfer services.

� Assist the WUMT CSC Manager to liaison with ICT Team on installation of Money Transfer Software and usability training, as when and where needed timely.

� Assist the CSC Manager to monitor general network performance as per Smart Plan and other

signed business agreements, including General Representation Agreement, Smart Plans, Incentive Agreement etc

CONTRIBUTES TO

• Customer – Service Delivery/Enquiries

• Efficient and Quality Service to Customers

KEY DUTIES:

� Coordinate CSC activities

� Assist remote locations

� Train and re-train operators

� Monitor general business performance

KEY PERFORMANCE INDICATORS

• Customer Satisfaction

• Individual Productivity and Turn around time

EXPERIENCE AND KNOWLEDGE REQUIRED:

Education:

Bachelor's degree/Advanced Diploma in Banking, Economics, Commerce, Business Administration, Finance, Accounting from any recognized University or equivalent qualification.

Associateship Diploma (ATIOB/CPB), from Tanzania Institute of Bankers, will be an added advantage.

Experience:

- At least 1 - 3 years of relevant Banking Experience

- Working knowledge of Equinox Functionality

- Computer literate is desirable.

The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume ( indicating the position title in the subject heading) via e -mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered.

Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

TanzaniaPostal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by TanzaniaPostal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Please forward your applications before 2nd September, 2014

SENIOR MANAGER INTERNATIONAL BANKING OPERATIONS

(1 POSITION)

TanzaniaPostal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Senior Manager International Banking Operations (1 position) to join the Technologyand Operations team. The work station is International Banking Operations Office under Operations Division.

Reporting Line: Chief Manager Operations

Locations: Dar es Salaam

Work Schedule: As per TPB Staff Regulations

Division: Operations

Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

� Checking of all transactions pertaining to International Banking Operations' office

� Settlement of transactions between TPB and other banks,

� Checking and reconciling on all accounts falling under International Banking Operations' Office

� Making of inquiries related to confirmation and settlement with counter parties

� To check reports relating to International Banking Operations and ensure all transactions are done as per laid down Policies and Procedures.

� Signatory to documents to be sent outside the International Banking Division

� Authorising Officer in the SWIFT/TISS System

� Final checking on Accounting/Reconciling for every item which appears in the statements of Accounts/General Ledgers

� RMA-Relationship Management Application -- Manager on SWIFT system

� In liaison with Treasury to Fund Foreign Accounts according to current Manuals and Procedures

� In liaison with Credit Department to open Letter of Credit to customer wishing to import/export goods according to procedures in place.

� Trainer of Foreign Exchange, Trade Finance and Fund Transfers related products

� A link between the Bank and other Banks in terms of fund transfer both Local and International

� To initiate Correspondent Banking Relationships with reputable Banks and ensure smooth business relationship with existing such Banks is maintained accordingly.

� To see that Nostro/Customers queries are attended promptly and correctly

� Explain to customers how they can receive/send money to TPB Customers

� To answer questions posed by other banks regarding sending/receiving money through TPB

� In liaison with branches to observe that WPAAccounts are being reconciled

� In liaison with branches to see that transactions for Western Union are posted correctly and accounts ae reconciled timely

� Ensure that International Banking related existing products,any newly introduced in the market, are operated competitively, including compliance to existing Laws and Regulations of the Territoryand Partner Banks worldwide

� Introduce new product channels in the Bank, to meet and exceed Market demands, while

observing Internal Policies and Procedures, including compliance to existing Laws and Regulations of the Territoryand Partner Banks worldwide.

� Any other managerial duties as may be assigned to him/her from the Bank's higher authorities