Scope and General Purpose of Job:
Under the general guidance and direction of the General Manager or delegate and within the limits of established Hotel policies, procedures and departmental standards, assists in overseeing of the operations within the Human Resources Department.
To maintain the highest standard of service and operations efficiency, within your areas of responsibility.
Main Responsibilities
Telephone handling and appointment scheduling / Receiving and making outgoing enquires via phone, fax or email
Writing and answering correspondence to and from the department including references for past employees, and all employee correspondence e.g. Certificates of employment etc.
Dealing with complaints
Taking minutes of meetings e.g. investigatory, disciplinary meetings
Responding to incoming applications, applicant screening
Maintaining all filing systems including employee files, archive files
Organising, presenting training sessions
Tracing file and daily up-date on filing
Review employee evaluations
Planning and creating articles for employee Newsletter
Conducting orientation for new hires
Coordination of employee transfer requests and other employee related requests if applicable
Assisting with the end of month payroll with collecting and checking all paperwork
Creation of statistics and forms
Special projects follow through and finishing
General Responsibilities
To be fully aware, competent in and follow at all times:
Hotel fire procedures
Hotel security procedures
Hotel health & safety policy and procedures
Hotel facilities and opportunities to promote these to customers
Customer service standards
Company and Hotel performance and conduct guidelines, policies and procedures
To attend all fire, heath and safety, training as requested.
To work in a safe manner at all times, to ensure personal safety and the safety of colleagues and visitors to the hotel and report anything that may jeopardise safety to your Manager upon discovery including the actions of fellow colleagues.
To report for duty on time and on the days roistered.
To be familiar with and work to the stated standards both as an individual and a member of the Hotel team to achieve the Hotel Mission Statement.
Under the general guidance and direction of the General Manager or delegate and within the limits of established Hotel policies, procedures and departmental standards, assists in overseeing of the operations within the Human Resources Department.
To maintain the highest standard of service and operations efficiency, within your areas of responsibility.
Main Responsibilities
Telephone handling and appointment scheduling / Receiving and making outgoing enquires via phone, fax or email
Writing and answering correspondence to and from the department including references for past employees, and all employee correspondence e.g. Certificates of employment etc.
Dealing with complaints
Taking minutes of meetings e.g. investigatory, disciplinary meetings
Responding to incoming applications, applicant screening
Maintaining all filing systems including employee files, archive files
Organising, presenting training sessions
Tracing file and daily up-date on filing
Review employee evaluations
Planning and creating articles for employee Newsletter
Conducting orientation for new hires
Coordination of employee transfer requests and other employee related requests if applicable
Assisting with the end of month payroll with collecting and checking all paperwork
Creation of statistics and forms
Special projects follow through and finishing
General Responsibilities
To be fully aware, competent in and follow at all times:
Hotel fire procedures
Hotel security procedures
Hotel health & safety policy and procedures
Hotel facilities and opportunities to promote these to customers
Customer service standards
Company and Hotel performance and conduct guidelines, policies and procedures
To attend all fire, heath and safety, training as requested.
To work in a safe manner at all times, to ensure personal safety and the safety of colleagues and visitors to the hotel and report anything that may jeopardise safety to your Manager upon discovery including the actions of fellow colleagues.
To report for duty on time and on the days roistered.
To be familiar with and work to the stated standards both as an individual and a member of the Hotel team to achieve the Hotel Mission Statement.
APPLICATION INSTRUCTIONS:
Please send us your handwritten cover letter, CV and copies of your certificates via email or drop them off at Peacock Hotel, City Centre, Mnazi Mmoja, Bibi Titi Road Dar es Salaam.
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