Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About Your Job:
Reporting to Airport Services Manager, Airport Services Duty Officer will be responsible to ensure that Airport Operations in all areas run smoothly, in a cost effective manner, conforming to safety and security requirements. Ensure customers are provided with Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
Contributes to the Ground Services strategy at a grass roots level, providing insights into customer demands and operational constraints to delivery.
Ensure that overall airport operations meet QR's standard, policies and procedure, satisfying local and International safety and security standards and conforming to aviation regulatory requirements.
Be visible to ensure that both QR staff and Handling Agent always provide the highest level of service to both customers and colleagues and that they are delivering QR's products and services at a five star level.
Be accountable for managing the station's budget and operating costs, enhancing and protecting revenue without compromising customer's satisfaction, safety and security.
Manage the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract and in the performance assessment documents.
Represent Qatar Airways by participating in airport-related committees and activities; create and maintain good rapport with airport authority, officials and relevant QR offices to ensure facilitation of the operational processes, procedures and customer services. Act as an ambassador for QR at a local level, to create awareness and sales opportunities.
Lead, motivate and create an enjoyable working environment that cultivates change and openness within the team; fostering excellent teamwork, a sense of commitment, reliability and accountability; establishing development and succession plans to enrich the team's performance. Recruit staff that can rise to the challenge when things go wrong.
Responsible for the collection of potential bidders for ground handling and other key services at the airport, and for recommendations based on operational and service criteria.
Any other tasks assigned by the management from time to time.
About You:
Bachelors' Degree or equivalent, and 3 years experience in an Airline or reputed GA on a supervisory level.
Wide and varied aviation/management training courses attended and skills gained in an airline environment.
Extensive overall knowledge of all areas in the airline/airport operation.
Flexible to take up duty travel to out stations for covering various assignments.
Clear leadership ability
Good communication skills
Good planning/organising skills
Able to multi task with changing priorities
Flexibility and adaptability to all situations
Well hones analytical skills
Good customer Service skills
Fluency in written and spoken English.
Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
Airport Services Duty Officer | Qatar Airways | Yangon
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