HEAD OF QUALITY ASSURANCE AND CUSTOMER SERVICE ( 1 POST)

EMPLOYMENT OPPORTUNITIES
Advertisement Code No: MA/2014

Maxcom Africa Limited is an ICT Integration Company owned by native Tanzanians based in Dar es Salaam. Maxcom is among companies vetted by the Commission of Science and Technology (COSTECH) and operates under the commissions ICT incubator (Dar Teknohama Business Incubator -

DTBI). Maxcom Africa Ltd vision is to facilitate the transformation of African economy from cash based to electronic wallet based economy and increasing access and use of financial transactions over wireless networks. Maxcom Africa Limited provides and equal opportunity and fair treatment in employment regardless their race, colour, gender, religion, age or disability. The company seeks to appoint dedicated, self motivated and highly organized and qualified candidates for
different positions within Tanzania.

1. HEAD OF QUALITY ASSURANCE AND CUSTOMER SERVICE ( 1 POST)
Job Purpose: Assures quality products and processes by establishing and enforcing quality standards
of Maxcom Africa Ltd products are consistent and meets both external and internal requirements.
Responsibilities:
• Establishes quality and reliability standards by studying product and consumer requirements with
other members of management and with production operators, technicians, and engineers.
• Establishes in-process product inspection standards by studying manufacturing methods; devising
testing methods and procedures.
• Establishes standards for the disposition of finished product by devising evaluation tests,
methods, and procedures.
• Establishes rework standards by devising inspection and physical testing methods and procedures.
• Establishes product quality documentation system by writing and updating quality assurance
procedures.
• Maintains product quality by enforcing quality assurance policies and procedures and government
requirements; collaborating with other members of management to develop new product and
engineering designs and manufacturing and training methods.
• Prepares product and process quality reports by collecting, analyzing, and summarizing
information and trends.
• Completes quality assurance operational requirements by scheduling and assigning employees;
following up on work results.
• Maintains quality assurance staff job results by coaching, training, counseling, and disciplining
employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
• Achieves financial objectives by preparing the quality assurance budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
• Contributes to team effort by accomplishing related results as needed and monitoring
performance.
Skills: People Management, Analyzing Information , Reporting Research Results, Technical
Understanding, Promoting Process Improvement, Developing Standards, Managing Processes,
Manufacturing Methods and Procedures, Dealing with Complexity, Problem Solving, Process
Improvement
Requirement:
• Bachelor Degree in ICT or relevant qualification
• Quality professional with 5+ years of experience with related experience
• Experience in Quality Control.
• Extensive knowledge of quality compliance regulations and industry practices.
• Ability to critically evaluate and troubleshoot complex problems is essential.
• Strong hands on leadership and management skills.
• Ability to absorb, digest and relate detailed scientific, quality, and regulatory information.
• Well-organized and detailed oriented professional, with strong verbal and written communication
skills.
• Need to be ready to live and embrace the values of the company.
HOW TO APPLY:
Interest candidates must attach the following:
(1) Application letter (Specify the position or/and Region and advert code number MA/2014)
(2) Current Curriculum Vitae with three referees include from your previous employer.
Uncompleted application will not be considered. Only qualified candidates will be contacted.
Applicants are invited to submit their application letters and resumes via email only to:
recruitment@elitecarees.co.tz
CLOSING DATE FOR THESE APPLICATIONS IS: October 4th, 2014.
Source: Daily news of 22 September 2014